Outdoorsy Terms of Service


<h2>OFFICIAL CONTEST RULES</h2>



<p>Outdoorsy Get Outta Here Project Terms and Conditions</p>



<p>NO PURCHASE IS NECESSARY TO ENTER OR BE SELECTED FOR THE PRIZE(S).&nbsp;</p>



<p>A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING.</p>



<p>This contest (the “Contest”) is governed exclusively by the laws of the United States. Void where prohibited by law. Only offered to residents in the United States and Canada (excluding Quebec).</p>



<h3>Contest period</h3>



<p>The Contest begins at 5:00 pm Central Standard Time (CST) on May 23, 2022 and ends at 11:59 pm (CST) on September 5, 2022 (the “Contest Period”). During the Contest Period, Outdoorsy will select weekly potential winners (see “How to Enter” and “Winner selection and notification” for details on additional requirements regarding entry timing and winner selection process during the Contest Period. Outdoorsy reserves the right to cancel the Contest at any time and for any reason without notice.</p>



<h3><strong>Sponsor</strong></h3>



<p>Outdoorsy, Inc. (“Outdoorsy”).&nbsp;</p>



<h3>Eligibility</h3>



<p>The Contest is open to residents of the U.S. and its territories, the District of Columbia, and Canada (excluding Quebec) who are 21 years of age or older as of the date of entry. Officers, directors, and employees of Outdoorsy or its affiliates, and related companies, and the immediate family members (parents, children, siblings, spouse) or members of the same household (whether related or not) of such officers, directors, and employees are not eligible to participate in the Contest. Entries originating from any other jurisdiction are not eligible. The Contest is subject to all applicable Texas and US laws and regulations and is void where prohibited.</p>



<h3>Agreement to official rules </h3>



<p>By entering and participating in the Contest, you, the entrant, fully and unconditionally agree to be bound by these Official Rules and the decisions of Outdoorsy, which will be final and binding in all matters relating to the Contest. By participating in the Contest, you, the entrant, grant Outdoorsy permission to send you emails, which you may opt out of at any time.</p>



<h3>How to enter</h3>



<p>Submission of entries (the skills-test) must be made during the Contest Period. Participation consists of an entry form located behind the designated “Enter now” digital button interface from the Get Outta Here landing page at <a rel="noreferrer noopener" href="https://www.outdoorsy.com/get-outta-here" target="_blank">www.outdoorsy.com/get-outta-here</a>. You must fill in all of the fields as directed.</p>



<p>Three potential winners of the skills-test will be selected by Outdoorsy (in its sole discretion) each calendar week during the Contest Period. The three potential winners’ submissions will then be published and displayed (anonymously) on multiple channels, including but not limited to paid social and other organic communities. Users of such channels may vote on their favorite submission, and the submission with the most votes will be selected as a potential winner.&nbsp;&nbsp;</p>



<p>Outdoorsy is not responsible for entries made but not received and/or accepted, and that such entries are void, including but not limited to:</p>



<ul><li>Lost entries</li><li>Late entries</li><li>Incomplete, damaged, or otherwise impossible to process entries</li><li>Technical failures in the entry process (e.g., website crash)</li><li>Fraudulent interference with the entry process (e.g., sending in multiple entries under pseudonyms)</li></ul>



<p>User-generated content: If the Contest involves taking submissions of user-generated content (UGC) that entrants have created, UGC submissions will be deemed ineligible for the following reasons:</p>



<ul><li>They contain third-party content</li><li>They contain illegal, offensive, or otherwise inappropriate content</li><li>They were not created by the entrant</li><li>They have previously been published or otherwise made public elsewhere</li><li>They contain personally identifiable information (except for the entrant&#8217;s personally identifiable information) or other sensitive/confidential content</li><li>Any other reason of the Sponsor</li></ul>



<h3>Prize</h3>



<p>The prize consists of: US$1,000.00 in credits for exclusive use on Outdoorsy.com, plus an “escape pack” of partner products with an estimated average value up to US$2,000.00. The prize is awarded “as is” with no warranty or guarantee, either express or implied. The right to receive the prize is not transferable, assignable, and no substitutions or cash equivalents are permitted except at Outdoorsy’s sole discretion or as otherwise provided herein. Thousand Trails complimentary four consecutive nights of camping on an RV site at any participating Thousand Trails Campground, Encore RV Resort or destination campground featured on RVontheGo.com, a $300 value, restrictions below. The complimentary stay at any campground featured on RVontheGo.com is subject to availability and reservations are required. Stay must be completed by June 15, 2023 and booked by June 1, 2023. Travel to and from the property and other expenses of the trip, such as food and personal items, are not included. The stay must be one consecutive period of time and any unused portion of the prize will be forfeited. Holidays and special events are excluded. The following resorts are excluded from the promotion: Bethpage Campground, Grey’s Point Campground, Fiesta Key RV Resort, Sunshine Key RV Resort, San Francisco RV Campground, Grandy Creek Campground, Little Diamond Campground, Indian Lakes Campground, St. George RV Campground, Desert Vista RV Campground, Pine Island RV Resort, Okeechobee RV Resort, Timber Creek RV Campground, Acorn RV Campground, Blue Mesa Recreational Ranch, Pine Haven Camping Resort, and Marina Dunes RV Resort.</p>



<p>Outdoorsy reserves the right, in its sole discretion, to substitute a prize (or a portion of the prize) of equal or greater value for any reason. Outdoorsy will not replace the prize if it is lost or stolen. Any and all prize-related expenses, including without limitation any and all federal, state, and local taxes, shall be the sole responsibility of the winner. By accepting the prize, the winner grants its permission for Outdoorsy to use the winner’s name, picture, social media pseudonym and city and state for purposes of advertising and trade without further consent or compensation, unless prohibited by law.</p>



<p>Outdoorsy makes no representations or warranties whatsoever as to the ability to use the prize to book and rent any particular vehicle listed on the Outdoorsy.com platform. A winner making a booking on the Outdoorsy.com platform agrees that additional criteria may be imposed by the listed vehicle’s owner. If the booking value exceeds the US$1,000.00 credit, then the winner will be solely and completely responsible for covering the booking expenses beyond the prize amount. Such booking must purchase the maximum available insurance coverage offered through the Outdoorsy.com booking platform. Outdoorsy will not be responsible for covering additional trip costs on and/or off platform, including but not limited to, mileage overage fees, gas, campground reservations, airfare or any other costs and expenses. All bookings on the Outdoorsy.com platform must fully comply with the terms and conditions and other policies therein.</p>



<h3>Winner selection and notification</h3>



<p>As described in “How to Enter,” three potential winners will be selected each calendar week during the Contest Period. The three potential winners’ submissions will be published and displayed (anonymously) on multiple channels, including but not limited to paid social, other organic communities, and partner channels. Users of such channels may vote on their favorite submission, and the submission with the most votes will be selected as a potential winner.&nbsp; In the event of a tie, Outdoorsy in its sole discretion may select the winner. The potential winner will be notified via email addresses provided on the submission. In order to receive the prize, the potential winner must return email communications with Outdoorsy’s team to set the delivery conditions of the prize. If the potential winner fails to give respond to the email within 14 days or is found to be, in Outdoorsy’s sole discretion, ineligible or in violation of these Official Rules, such potential winner and his/her entry will be disqualified, and an alternate winner will be selected from all remaining eligible entries.&nbsp; Outdoorsy may request paperwork that the potential winner will be required to complete in order to be awarded the prize (including, but not limited to, a publicity release, tax documentation, drivers license information, evidence of insurability, and/or liability release). The failure to do so will render the potential winner ineligible. If the potential winner is under the age of 25, they will need to be accompanied on their reward trip by a verified driver (verified in Outdoorsy’s sole discretion) over the age of 25 who will be responsible for being the driver of the vehicle during the rental period and who will be legally responsible for compliance with all terms and conditions related to accepting and using the prize, including the provision of paperwork and the releases and indemnifications described in these Official Rules. The prize will be available for redemption until September 4, 2023. The receipt of the prize offered in this Contest by the potential winner is conditional upon compliance with these Official Rules and any and all applicable federal and state laws and regulations.</p>



<h4>General terms</h4>



<p>Decisions made by Outdoorsy are final and binding in all matters, including interpretation of these Official Rules and awarding of the prize. Entrants assume all risk of loss, damage, destruction, delay, or misdirection of Contest materials submitted to Outdoorsy. Outdoorsy reserves the right, at its sole discretion, to cancel, terminate, modify, or suspend the Contest, or any part of it, if any virus, bugs, other technical failures, non-authorized human intervention, fraud, or any other causes beyond Outdoorsy’s control impair the administration, security, integrity, or proper functioning of the Contest, as determined by Outdoorsy in its sole discretion. Outdoorsy in its sole discretion reserves the right to disqualify any entrant it finds to be tampering with or attempting to tamper with the entry process or the operation of the Contest or to be acting in violation of these Official Rules. Any attempt by an entrant to deliberately damage or undermine the legitimate operation of the Contest may be a violation of criminal and civil laws, and, should such an attempt be made, Outdoorsy reserves the right to seek damages from such persons to the fullest extent permitted by law. Outdoorsy’s failure to enforce any term of these Official Rules shall not constitute a waiver of that term.</p>



<h4>Release and indemnification</h4>



<p>By participating in the Contest, you agree to release from liability and hold harmless Outdoorsy and its parent company, affiliates, and related companies, and each of their respective officers, directors, and employees and agents (collectively, the “Released Parties”) from and against any claim or cause of action, including, but not limited to, personal injury, death, or damage to or loss of property, arising out of participation in the Contest or the receipt or use or misuse of any prize, or from any trip booked or taken using the prize. Entrants agree to indemnify the Released Parties and any other companies associated with the Contest, including any vendors or marketing agencies, and any third parties who have provided prizing. The indemnity covers all claims made not only by potential winners, but also by anyone participating in the Contest. The indemnity covers both claims arising out of the Contest itself, and claims arising from any use of the prizes.</p>



<h4>Limitation of liability</h4>



<p>Outdoorsy is not responsible for: (1) any incorrect or inaccurate information, whether caused by entrant, printing errors, or any of the equipment or programming associated with or utilized in the Contest; (2) technical failures of any kind, including, but not limited to, malfunctions, delays, interruptions, or disconnections in phone lines or network hardware or software; (3) technical or human error which may occur in the administration of the Contest or the processing of entries; (4) late, lost, undeliverable, damaged, stolen, misdirected, or postage-due entries; or (5) any injury or damage to persons or property which may be caused, directly or indirectly, in whole or in part, by entrant’s participation in the Contest or receipt or use or misuse of any prize, or from any trip booked or taken using the prize. This includes such failures that might result in more winners than planned are issued.</p>



<h4>Disputes</h4>



<p>This Contest is governed by the laws of the United States and State of Texas without respect to conflict of law doctrines. As a condition of participating in this Contest, entrant agrees that any and all causes of action arising out of or connected with this Contest, shall be resolved individually, without resort to any form of class action, exclusively and solely before a state or federal court located in Austin, Texas. Further, under no circumstances will entrant be permitted to obtain awards for, and entrant hereby waives all rights to claim, punitive, incidental, or consequential damages, including reasonable attorneys’ fees, and entrant further waives all rights to have damages multiplied or increased.</p>



<h4>Privacy policy</h4>



<p>Information submitted with an online entry is subject to the Privacy Policy stated on Outdoorsy’s website.</p>



<h4>Winner name and rules </h4>



<p>To obtain a copy of the winner’s name or a copy of these Official Rules, mail your request along with a stamped, self-addressed envelope to Outdoorsy. Residents of Vermont may omit return postage. Requests must be received during the Contest Period.</p>


Get Outta Here contest rules

<p><span style="font-weight: 400">No purchase is necessary to enter or win. </span><span style="font-weight: 400">A purchase will not improve your chances of winning.</span></p>
<p><span style="font-weight: 400">This competition (the “Competition”) is governed exclusively by the laws of the United States. Void where prohibited by law.</span></p>
<ol>
<li><b>Dates of Competition: </b>The Competition begins at 5:00 pm Central Standard Time (CST) on June 24th, 2020 and ends at 11:59 pm (CST) on June 28th, 2020 (the “Competition Period”).</li>
<li><b>Sponsor: </b>Outdoorsy.</li>
<li><b>Eligibility: </b>The Competition is open to residents of the US who are (21) years of age or older as of the date of entry. Officers, directors, and employees of Outdoorsy., or its affiliates, and related companies, and the immediate family members (parents, children, siblings, spouse) or members of the same household (whether related or not) of such officers, directors, and employees are not eligible to participate in the Competition. Entries originating from any other jurisdiction are not eligible. The Competition is subject to all applicable Texas and US laws and regulations and is void where prohibited.</li>
<li><b>Agreement to rules: </b>By participating in the Competition, you, the entrant, fully and unconditionally agree to be bound by these Official Rules and the decisions of Outdoorsy, which will be final and binding in all matters relating to the Competition.</li>
<li><b>How to enter: </b>Entrants may enter up to 2 times. Each method below can only be used once.<br />
During the Competition Period, participation consists of:<br />
1. Following @Outdoorsy on Instagram and tagging one friend in the designated post. OR<br />
2. Following @Outdoorsy on Instagram and posting a vehicle available on Outdoorsy.com to their Instagram Story, tagging @Outdoorsy in the Story.</li>
<li><b>Prize:<br />
</b>The prize consists of: $500 gift card for Outdoorsy.com. The prize is awarded “as is” with no warranty or guarantee, either express or implied. The right to receive the prize is not transferable, and no substitutions or cash equivalents are permitted except at Outdoorsy’s sole discretion or as otherwise provided herein. Outdoorsy reserves the right, in its sole discretion, to award a prize of equal or greater value if the advertised prize is unavailable. Outdoorsy will not replace the prize if it is lost or stolen. Any and all prize-related expenses, including without limitation any and all federal, state, and local taxes, shall be the sole responsibility of the winner. By accepting the prize, the Winner grants its permission for Outdoorsy to use the winner&#8217;s name, Instagram pseudonym and city and state for purposes of advertising and trade without further consent or compensation, unless prohibited by law.</li>
<li><b>Winner selection and notification:<br />
</b>On or about June 28th, 2020, one winner will be selected in a random drawing into the Posts Instagram page from all eligible entries received. The potential winner will be notified via Instagram private message on or about June 28th, 2020.<br />
In order to receive the prize, the potential winner must return by Instagram private message its email address to communicate with Outdoorsy’s team to set the delivery conditions of the prize. If the potential winner fails to give their email address within 7 days or is found to be, in Outdoorsy’s sole discretion, ineligible or in violation of these Official Rules, such potential winner and his/her entry will be disqualified, and an alternate winner will be selected from all remaining eligible entries. The prize will be sent to the winner within four (4) weeks of receipt by Outdoorsy of the completed personal contact details. The receipt of the prize offered in this Competition by the winner is conditional upon compliance with these Official Rules and any and all applicable federal and state laws and regulations.</li>
<li><b>General Terms: </b>Decisions made by Outdoorsy are final in all matters, including interpretation of these Official Rules and awarding of the prize. Entrants assume all risk of loss, damage, destruction, delay, or misdirection of Competition materials submitted to Outdoorsy. Outdoorsy reserves the right, at its sole discretion, to cancel, terminate, modify, or suspend the Competition, or any part of it, if any virus, bugs, other technical failures, non-authorized human intervention, fraud, or any other causes beyond Outdoorsy&#8217;s control impair the administration, security, integrity, or proper functioning of the Competition, as determined by Outdoorsy in its sole discretion. Outdoorsy in its sole discretion reserves the right to disqualify any entrant it finds to be tampering with or attempting to tamper with the entry process or the operation of the Competition or to be acting in violation of these Official Rules. Any attempt by an entrant to deliberately damage or undermine the legitimate operation of the Competition may be a violation of criminal and civil laws, and, should such an attempt be made, Outdoorsy reserves the right to seek damages from such persons to the fullest extent permitted by law. Outdoorsy’s failure to enforce any term of these Official Rules shall not constitute a waiver of that term.</li>
<li><b>Release: </b>By participating in the Competition, you agree to release from liability and hold harmless Outdoorsy and its parent company, affiliates, and related companies, and each of their respective officers, directors, and employees and agents (collectively, the “Released Parties”) from and against any claim or cause of action, including, but not limited to, personal injury, death, or damage to or loss of property, arising out of participation in the Competition or the receipt or use or misuse of any prize, or from any trip booked or taken using the prize.</li>
<li><b>Limitation of Liability: </b>Outdoorsy is not responsible for: (1) any incorrect or inaccurate information, whether caused by entrant, printing errors, or any of the equipment or programming associated with or utilized in the Competition; (2) technical failures of any kind, including, but not limited to, malfunctions, delays, interruptions, or disconnections in phone lines or network hardware or software; (3) technical or human error which may occur in the administration of the Competition or the processing of entries; (4) late, lost, undeliverable, damaged, stolen, misdirected, or postage-due entries; or (5) any injury or damage to persons or property which may be caused, directly or indirectly, in whole or in part, by entrant’s participation in the Competition or receipt or use or misuse of any prize, or from any trip booked or taken using the prize.</li>
<li><b>Disputes:</b> This Competition is governed by the laws of the United States and State of Texas without respect to conflict of law doctrines. As a condition of participating in this Competition, entrant agrees that any and all causes of action arising out of or connected with this Competition, shall be resolved individually, without resort to any form of class action, exclusively and solely before a court located in Austin, Texas. Further, under no circumstances will entrant be permitted to obtain awards for, and entrant hereby waives all rights to claim, punitive, incidental, or consequential damages, including reasonable attorneys&#8217; fees, and entrant further waives all rights to have damages multiplied or increased.</li>
<li><b>Privacy Policy: </b>Information submitted with an online entry is subject to the Privacy Policy stated on Outdoorsy Site.</li>
<li><b>Winner Name and Rules: </b>To obtain a copy of the winner&#8217;s name or a copy of these Official Rules, mail your request along with a stamped, self-addressed envelope to Outdoorsy at 1300 Guadalupe Street, Suite 100, Austin, TX 78701. Residents of Vermont may omit return postage. Requests must be received no later than December 20th, 2020.</li>
</ol>
<p>&nbsp;</p>


Outdoorsy Giveaway: Terms &amp; Conditions


<p>We get that renting out your RV can be both an exciting and scary decision — that’s why we go above and beyond to give you maximum protection when you share your rig with the world. From our Liability policy to our Comprehensive and Collision coverage, we’ve revolutionized insurance options to keep you covered when you rent with Outdoorsy.</p>



<p>Outdoorsy is the only peer-to-peer RV rental platform to provide commercial insurance for qualified guests and hosts renting on Outdoorsy when the host’s personal RV insurance would not apply.</p>



<h2>How does it work?</h2>



<p>Outdoorsy has partnered with Aviva and the Insurance Corporation of British Columbia (British Columbia only) to ensure the safety of our guests and hosts for qualified vehicles. Please note that any motorized unit or trailer with a salvage or rebuilt title history does not qualify for coverage. If the vehicle does not qualify for coverage, hosts can ask their guests to obtain an insurance binder from a third-party insurance company for securing Liability insurance.</p>



<p>Guests can choose between three levels of protection packages, which feature tiered deductibles. The guest is responsible for these deductibles, which can range from CAD $500 to CAD $1,500 for Liability and Comprehensive and Collision coverages in the event of a damage claim.</p>



<h2>What are Outdoorsy&#8217;s Protection Packages?</h2>



<p>We offer three different levels of protection so guests can choose the most suitable level of protection for their needs.</p>



<h4>Essential</h4>



<p><strong>Motorized</strong><em>: Alberta, Ontario, and Quebec</em></p>



<ul><li>Comprehensive and Collision: up to the actual cash value</li><li>Liability limit: CAD $2,000,000</li><li>Guest deductible: CAD $1,500</li></ul>



<p><strong>Trailers</strong><em>: All provinces (except BC—see below)</em></p>



<ul><li>Comprehensive and Collision: up to the actual cash value</li><li>Liability limit: CAD $2,000,000</li><li>Guest deductible: CAD $1,500</li></ul>



<p><strong>Motorized and trailers</strong><em>: British Columbia</em></p>



<ul><li>Comprehensive and Collision: up to the actual cash value</li><li>Liability limit: CAD $200,000</li><li>Guest deductible: CAD $1,500</li></ul>



<h4>Preferred</h4>



<p><strong>Motorized</strong><em>: Alberta, Ontario, and Quebec</em></p>



<ul><li>Comprehensive and Collision: up to the actual cash value</li><li>Liability limit: CAD $2,000,000</li><li>Guest deductible: CAD $1,000</li></ul>



<p><strong>Trailers</strong><em>: All provinces (except BC—see below)</em></p>



<ul><li>Comprehensive and Collision: up to the actual cash value</li><li>Liability limit: CAD $2,000,000</li><li>Guest deductible: CAD $1,000</li></ul>



<p><strong>Motorized and trailers</strong><em>: British Columbia</em></p>



<ul><li>Comprehensive and Collision: up to the actual cash value</li><li>Liability limit: CAD $200,000</li><li>Guest deductible: CAD $1,000</li></ul>



<h4>Peace of Mind</h4>



<p><strong>Motorized</strong><em>: Alberta, Ontario, and Quebec</em></p>



<ul><li>Comprehensive and Collision: up to the actual cash value</li><li>Liability limit: CAD $5,000,000</li><li>Guest deductible: CAD $500</li></ul>



<p><strong>Trailers</strong><em>: All provinces (except BC—see below)</em></p>



<ul><li>Comprehensive and Collision: up to the actual cash value</li><li>Liability limit: CAD $5,000,000</li><li>Guest deductible: CAD $500</li></ul>



<p><strong>Motorized and trailers</strong><em>: British Columbia</em></p>



<ul><li>Comprehensive and Collision: up to the actual cash value</li><li>Liability limit: CAD $200,000</li><li>Guest deductible: CAD $500</li></ul>



<p>The following services are also offered on all purchased Outdoorsy Protection Packages as a courtesy to our guests:&nbsp;</p>



<ul><li><em>24/7 Customer Support</em></li><li><em>Windshield coverage</em></li><li><em>Roadside assistance</em></li><li><em>Concierge services via Coach-Net</em></li><li><em>Mobile Mechanic via Coach-Net</em></li><li><em>RV Technical Assistance via Coach-Net</em></li></ul>



<h2>When does Outdoorsy&#8217;s coverage begin and end?</h2>



<p>Outdoorsy offers <em>episodic insurance,</em> meaning that coverage lasts for the duration of the rental period that the guest books on our platform.</p>



<p>Coverage for guests goes into force when you hand the keys to an approved driver at the start of the approved booking dates and ends when that driver hands you the keys back at the end of the rental period or drops the vehicle and keys off at an agreed location.</p>



<h2>What steps should be taken to be protected?</h2>



<p>Hosts should ensure that the booking shows coverage is in place prior to each booking, that required pre- and post-trip photos are taken, and that keys are handed to a verified driver.&nbsp; During the booking process, guests will be asked for payment information, driver’s license information, and, in some cases, more background information so we can <a href="https://www.outdoorsy.com/help/how-to-become-a-verified-driver">verify that you meet our eligibility and protection requirements</a>. In most cases, the driver verification process is quick and easy. When you pass your driver verification and any additional background verification steps that are required, your protection will be activated and you will be covered from the moment you pick up the keys to the RV.&nbsp;</p>



<p>Outdoorsy’s Protection Packages cover vehicles for travel into the United States, but please confirm directly with the host before taking the vehicle across the border, as they will always have the final say on whether or not this is allowed. Our protection does not cover rentals that travel into Mexico.</p>



<h4>As the host, will my personal RV insurance cover me during the rental period?</h4>



<p>Your personal policy will cover your vehicle for your personal use but usually does not apply when your vehicle is being rented out. If they learn that you are renting, they might deny your claims or even drop your coverage entirely.&nbsp;</p>



<h2>What happens if the vehicle gets damaged during a rental?</h2>



<p>The road is a wonderful place to be, but every once in a while there are bumps along the way. As hard as we fight against this, there’s always that small chance that damage is caused to the vehicle.</p>



<h4>To start a claim:</h4>



<ul><li>Log into your Outdoorsy account</li><li>Visit the “Booking Details” page</li><li>Scroll down to the “Actions” section</li><li>Click “File a Claim”</li><li>A member of our claims team will reach out to you with next steps</li></ul>



<p><em>Important: All claims must be submitted within 48 hours following the end of the booking and pre- and post-trip photos must be taken.</em></p>



<h4><strong>For your claim to be complete, we may require the following be submitted:</strong></h4>



<ul><li><a href="https://www.outdoorsy.com/help/what-photos-do-i-need-to-take-during-a-key-exchange">Pre-trip and post-trip photos</a> taken within 48 hours of the trip</li><li>Your most recent<a href="https://www.outdoorsy.com/wp-content/uploads/2020/07/Driveable_Towable-90-Day-Inspection-Checklist.pdf"> 90-day inspection form</a></li><li>Completed and signed return/departure forms for your RV type:<ul><li><a href="https://www.outdoorsy.com/wp-content/uploads/2020/07/Driveable-RV-Departure-Form.pdf">Driveable RV Departure form</a></li><li><a href="https://www.outdoorsy.com/wp-content/uploads/2020/07/Driveable-RV-Return-Form.pdf">Driveable RV Return form</a></li><li><a href="https://www.outdoorsy.com/wp-content/uploads/2020/07/Towable-RV-Departure-Form.pdf">Towable RV Departure form</a></li><li><a href="https://www.outdoorsy.com/wp-content/uploads/2020/07/Towable-RV-Return-Form.pdf">Towable RV Return form</a></li></ul></li></ul>



<p>Once your claim has been received, our dedicated team will review your booking details and send you further information regarding the next steps.&nbsp;</p>



<p>Remember that as a guest, communication with the host from the start of a rental request is very important. If you have any questions or need some tips on<a href="https://www.outdoorsy.com/help/how-to-prevent-common-rv-rental-incidents"> how to prevent common incidents</a>, take advantage of our Outdoorsy message section and start the conversation!</p>



<h2><strong>How to communicate with the team:</strong></h2>



<p>If you wish to speak to someone at Outdoorsy’s claims department to iron out the details, our team is available from 9-4:30 pm CST, Monday through Friday to address your concerns at 855-441-2006. You can also reach out to them through <a href="mailto:claims@outdoorsy.com">claims@outdoorsy.com</a>.</p>


Protection Packages for Canada

Outdoorsy terms of service

Privacy Policy


<h3><strong>When do my stay listings get unpublished?</strong></h3>



<p class="has-normal-font-size">You can unpublish your stay listing right now or block your calendar so that no further bookings can be made through Outdoorsy. Outdoorsy will unpublish your stay listings end of July 2024 automatically.</p>



<h3><strong>Does this affect my RV listings in my account as well?</strong></h3>



<p>No, this will only affect listings that have been listed as a stay</p>



<h3><strong>What do I do when I have a booking for my Stay with a check-in date that departs after October 1st 2024</strong></h3>



<p>You will have to cancel the booking and rebook the guest if possible outside of Outdoorsy</p>



<h3><strong>Should I expect a tax from Outdoorsy for stay bookings in 2024?</strong></h3>



<p>Yes, Outdoorsy will follow the IRS requirements for tax reporting. Learn more <a href="https://www.outdoorsy.com/help/expect-receive-tax-form-outdoorsy">here</a>.</p>



<h3><strong>I have a stationary camper listed as a stay. Can I list this as an RV on the Outdoorsy RV marketplace and continue bookings? </strong></h3>



<p>Yes you can. You will needhave to create a new RV listing for your stationary camper and clearly indicate in your description or listing name that this camper is stationary. <a href="https://www.outdoorsy.com/blog/stationary-rentals">See how stationary rentals work</a> and <a href="https://www.outdoorsy.com/become-a-host/rv">Become an RV host today</a></p>


Ending Stay listings FAQ


<p>You&#8217;ve booked an RV and are getting stoked for your camping vacation &#8211; hooray!<br><br>Now, let&#8217;s say you want to change your payment method after you&#8217;ve booked your trip. No problemo. Depending on when your trip departs, different charges, like the security deposit, can occur at different times. <br><br>As a result, you may want to update the payment method associated with your reservation. Here&#8217;s how to do that:</p>



<p>1.) Navigate to your <a rel="noreferrer noopener" href="https://www.outdoorsy.com/trips" target="_blank">trips page</a></p>



<p>2.) Scroll down until you see a section regarding your ‘security deposit amount and timing&#8217;</p>



<figure class="wp-block-image size-large"><img loading="lazy" width="1024" height="246" src="https://dgx9rrgrsfte9.cloudfront.net/wp-content/uploads/2024/07/02092819/Screenshot-2024-06-11-at-15.25.36-1024x246.png" alt="" class="wp-image-49428" srcset="https://dgx9rrgrsfte9.cloudfront.net/wp-content/uploads/2024/07/02092819/Screenshot-2024-06-11-at-15.25.36-1024x246.png 1024w, https://dgx9rrgrsfte9.cloudfront.net/wp-content/uploads/2024/07/02092819/Screenshot-2024-06-11-at-15.25.36-300x72.png 300w, https://dgx9rrgrsfte9.cloudfront.net/wp-content/uploads/2024/07/02092819/Screenshot-2024-06-11-at-15.25.36-768x184.png 768w, https://dgx9rrgrsfte9.cloudfront.net/wp-content/uploads/2024/07/02092819/Screenshot-2024-06-11-at-15.25.36-1536x369.png 1536w, https://dgx9rrgrsfte9.cloudfront.net/wp-content/uploads/2024/07/02092819/Screenshot-2024-06-11-at-15.25.36.png 1692w" sizes="(max-width: 1024px) 100vw, 1024px" /></figure>



<p>3.) Click the &#8216;change payment method&#8217; (it may not look clickable, but it is 🙂 )</p>



<p>4.) That&#8217;ll bring up a pop-up allowing you to change your payment method for the specific reservation. You can also check a box to &#8216;set this as your default payment option&#8217; for all bookings. </p>



<figure class="wp-block-image size-large"><img loading="lazy" width="1024" height="600" src="https://dgx9rrgrsfte9.cloudfront.net/wp-content/uploads/2024/07/02093627/Screenshot-2024-06-11-at-15.26.44-1024x600.png" alt="" class="wp-image-49429" srcset="https://dgx9rrgrsfte9.cloudfront.net/wp-content/uploads/2024/07/02093627/Screenshot-2024-06-11-at-15.26.44-1024x600.png 1024w, https://dgx9rrgrsfte9.cloudfront.net/wp-content/uploads/2024/07/02093627/Screenshot-2024-06-11-at-15.26.44-300x176.png 300w, https://dgx9rrgrsfte9.cloudfront.net/wp-content/uploads/2024/07/02093627/Screenshot-2024-06-11-at-15.26.44-768x450.png 768w, https://dgx9rrgrsfte9.cloudfront.net/wp-content/uploads/2024/07/02093627/Screenshot-2024-06-11-at-15.26.44-1536x900.png 1536w, https://dgx9rrgrsfte9.cloudfront.net/wp-content/uploads/2024/07/02093627/Screenshot-2024-06-11-at-15.26.44-2048x1200.png 2048w" sizes="(max-width: 1024px) 100vw, 1024px" /></figure>



<p>5.) Click &#8216;confirm request&#8217; to save the changes, and you&#8217;ll be all set.</p>



<p>Happy Outdoors&#8217;ing!</p>


How do I update my payment method?


<p>Roamly has partnered with Sensible to provide a product that allows you to purchase coverage for the duration of your trip and be able to receive a refund in the event of bad weather.</p>



<p>Available in the U.S. only, for all RVs, this additional Roamly Weather Coverage provides protection for your trip in the event of unexpected bad weather. Possible coverage is based on information from the National Oceanic and Atmospheric Administration (NOAA).</p>



<p>For example, if it rains more than the amount quoted (based on the NOAA day-of-forecast), then Sensible will automatically provide a refund to you, based on the current weather at the location of your trip.</p>



<p>When you initially purchase coverage from Roamly Weather, you will see some basic information outlining your coverage and its parameters:</p>



<p><strong><em>What to expect:</em></strong></p>



<p><em>A forecasted &#8220;light rain&#8221; of 1.5 mm, or more, for 3+ hours will trigger the daily coverage. We&#8217;ll alert you if bad weather is on the horizon. Don&#8217;t worry, we&#8217;ll only text you if it&#8217;s important &#8211; aka you have money available.          Light rain is when you walk outside, and the ground looks like it&#8217;s been raining, think small puddles. </em></p>



<p><strong><em>How&#8217;s the coverage triggered?</em></strong></p>



<p><em>3 &#8211; 6 hours of rain = $51.93/day                                                                                                                                               6+ hours of rain = $103.86/day</em></p>



<p>This is just an example of what you&#8217;ll see when you consider purchasing coverage. The expected forecast, details, and amount of possible refunds.&nbsp;</p>



<p>If the weather during your trip is considerably worse than anticipated, based on the previous NOAA forecast, Sensible will notify you via text message and issue reimbursement automatically!</p>



<h1><strong>FAQs</strong></h1>



<h3><strong>How do I purchase Roamly Weather Coverage?</strong></h3>



<p>Weather Coverage is offered when you make your reservation online for any stationary RV bookings where the RV is delivered and set up at a destination, or for campsite bookings, because the service requires an address to calculate the coverage.</p>



<p>You will also be able to purchase Weather Coverage after your booking is confirmed, from the Trips details page in your account.</p>



<p><strong>Note!</strong> Roamly weather coverage can only be quoted and purchased for trips that are less than three months long.</p>



<h3><strong>Is Roamly Weather Coverage the same as Trip Protection?</strong></h3>



<p>No, Roamly Weather Coverage is a separate offering from both Trip Protection and Damage Protection.</p>



<h3><strong>How is the covered amount determined?</strong></h3>



<p>The covered amount is based on the total cost of your booking when coverage is purchased.&nbsp;</p>



<h3><strong>How long do I have to purchase coverage?</strong></h3>



<p>Roamly Weather Coverage is available for purchase up until the day before your trip begins. If your trip starts today, you will not be able to purchase coverage.&nbsp;</p>



<h3><strong>What happens if I change the dates of my trip?</strong></h3>



<p>Because coverage is based on a specific date range and forecast, if you change the dates of your trip then your Roamly Weather Coverage will be removed and need to be repurchased for your new trip dates.&nbsp;</p>



<h3><strong>Can I cancel my Weather Coverage?</strong></h3>



<p>You have 24 hours after the purchase of Roamly Weather Coverage to cancel it. After 24 hours have passed, then coverage will not be able to be removed without canceling the booking.&nbsp;</p>



<p><strong>Note!</strong> If Roamly Weather Coverage is added within 14 days of your booking&#8217;s start date, then the option to remove the coverage will not be available.&nbsp;</p>



<h3><strong>What happens to my coverage if my booking is canceled?</strong></h3>



<p>If the booking is canceled prior to departure, then the entire cost of Roamly Weather Coverage will be refunded to you.&nbsp;</p>



<p><strong>Note!</strong> If the booking is canceled on, or after, departure then Roamly Weather Coverage will be nonrefundable.&nbsp;</p>



<h1>Sensible Customer Support</h1>



<p>Sensible Customer Support will be best equipped to answer any specific questions you may have about the available coverage. You can contact them by phone or email:</p>



<ul><li>Phone: +1 424-367-1964</li><li>Email: support@sensibleweather.com</li></ul>


What is Roamly Weather Coverage?


<h2>What are Campgrounds on Outdoorsy?</h2>



<p>At Outdoorsy, we&#8217;re driven by the belief that the great outdoors is for everyone. Our mission is to make outdoor experiences accessible to all, ensuring choice and opportunity for our guests and partners.&nbsp; It&#8217;s this vision that drives us every day, inspiring our evolution from an RV marketplace to a comprehensive outdoor travel platform. We connect thousands of outdoor enthusiasts with hospitality driven hosts, facilitating outdoor experiences &#8211; be it an RV rental, a cozy stay, or a campground experience.</p>



<p>Are you a Campground host that wants to expand your visibility to a wider group of outdoor travelers &#8211; from campers, weekend worriers, tent pitchers, family vacationers or clampers you can now showcase your space be it RV, tent, or lodging sites on Outdoorsy.&nbsp;</p>



<p>The process of listing your campground on Outdoorsy is completely cost-free. Take the first step by <a href="https://www.outdoorsy.com/become-a-host" data-type="URL" data-id="https://www.outdoorsy.com/become-a-host" target="_blank" rel="noreferrer noopener">listing with us</a> today. </p>



<h2>How does it work?</h2>



<p>Outdoorsy isn&#8217;t just an online marketplace; it also serves as an OTA (Online Travel Agency) committed to outdoor travel. We provide real-time availability and pricing, opening your outdoor accommodations to thousands of eager campers daily, ready for instant booking. Select your preferred PMS (Property Management System) below to witness how simple it is to list your property on Outdoorsy.</p>



<p><a href="https://go.outdoorsy.com/newbook_integration" data-type="URL" data-id="https://go.outdoorsy.com/newbook_integration" target="_blank" rel="noreferrer noopener">Newbook Integration Guide</a></p>



<p>Coming soon: ResNexus, Firefly, RMS Cloud</p>



<p>We fully support Newbook and soon, &#8220;ResNexus&#8221;, &#8220;Firefly&#8221; and &#8220;RMS Cloud&#8221;. If you use a different Property Management System, reach out to our support team at support@outdoorsy.com. We&#8217;re always looking to expand our supported PMS network.</p>



<h2>Why choose Outdoorsy?&nbsp;</h2>



<h3>Enhanced Visibility and Reach</h3>



<p>By partnering with Outdoorsy, you gain exposure to millions of visitors and a vibrant RV owner community. This expands your outreach to adventure-seekers exploring new experiences and travelers, including RV owners, who enhance their RV journeys with unforgettable campground experiences. All of this without incurring extra marketing costs.</p>



<h3>Seamless Booking Experience</h3>



<p>Outdoorsys user-friendly interface simplifies the booking process, guiding guests effortlessly. Tailored filters streamline the search, leading to more bookings and increased revenue for your property.</p>



<h3>Boosted Profitability</h3>



<p>Outdoorsy ensures your rates remain competitive by pulling in and distributing rates to match your PMS’s dynamic pricing rules in real time, maximizing your property&#8217;s occupancy and profitability.</p>



<h3>Cost-effective Marketing</h3>



<p>Outdoorsy utilize advanced marketing strategies, targeting specific audiences likely to be interested in your offerings. Our insights drive targeted campaigns across digital platforms, ensuring your campground or RV park receives the attention it deserves.</p>



<h2>How long does it take to list my campground with Outdoorsy?</h2>



<p>The process largely depends on you. Here are the four straightforward steps to get your campground listed:</p>



<ol><li>Visit our &#8220;<a rel="noreferrer noopener" href="https://www.outdoorsy.com/become-a-host/campground" data-type="URL" data-id="https://www.outdoorsy.com/become-a-host/campground" target="_blank">List your Campgroun</a><a href="https://www.outdoorsy.com/become-a-host/campground" data-type="URL" data-id="https://www.outdoorsy.com/become-a-host/campground" target="_blank" rel="noreferrer noopener">d</a>&#8221; page and fill out the registration form.</li><li>Our business development team will connect with you to ensure compatibility and assist in setup.</li><li>Set up your PMS to integrate with Outdoorsy. We&#8217;ll provide detailed instructions.</li><li>Once your campground rules and amenities are aligned, you&#8217;ll go live on Outdoorsy.</li></ol>



<p>At Outdoorsy, we&#8217;re dedicated to making your onboarding experience seamless and inclusive, ensuring that your camping spaces find their way to those who seek memorable outdoor adventures.</p>



<h2>Will there be any differences in handling bookings coming from Outdoorsy or my direct site?&nbsp;</h2>



<p>In general, there won&#8217;t be significant differences between bookings from your direct site and those from Outdoorsy.com. We integrate with your property management system to seamlessly incorporate new bookings into your existing workflow.</p>



<h2>How can I communicate with Outdoorsy guests?</h2>



<p>Guests book through Outdoorsy.com. After the booking, we&#8217;ll give guests your campground contact number, so they can talk directly to you.</p>



<p>Although all Outdoorsy guests can use our 24/7 Contact Center, your Campground team knows the most about the campground, Sites, how to get around, and fun things to do nearby. If guests reach out to you, you can find them by looking up their name or booking dates in your PMS.&nbsp;</p>


What are Campgrounds on Outdoorsy


<p>Every year, thousands of people converge on Nevada’s Black Rock Desert for the annual Burning Man festival. There, “artists, makers, and community organizers who co-create art, events, and local initiatives around the world” gather to celebrate and construct the sizeable—yet temporary—Black Rock City. Over the nine-day festival, the makeshift city is built, celebrations abound, the famous wooden statute is set ablaze, and then the city is disassembled.</p>



<p>While this can be an interesting way to spend your vacation, it can also wreak havoc on your RV. In all the excitement, some festival-goers may go a little too far and your property may get damaged or vandalized. More common, an ultra-fine dust gets kicked up in the wind and coats anything in sight.</p>



<h2>Playa dust</h2>



<p>The Black Rock Desert is the site of a long lost, prehistoric lake bed and the desert playa (or just ‘playa’) is the bottom of it. The playa dries out, cracks, and creates a unique, ultra-fine dust—playa dust—that the festival is often associated with. As you might imagine, this dust can get into even the cranniest of nooks.&nbsp;</p>



<p>Festival-goers try to beat the dust by taping air vents, seams, and windows. Some cover furniture with plastic and others even wax the outside of the RV. But, playa dust is sure to get in and when it does, it is difficult to clean from the interior and exterior of your RV. It can even damage your electrical and mechanical systems.</p>



<h2>Insurance coverage</h2>



<p>Because of the damage that playa dust can do to your RV and the increased risk of physical damage on the festival grounds, Burning Man remains an unauthorized festival in Outdoorsy’s terms of service. As a result, Outdoorsy insurance does not provide coverage for your RV on the festival grounds nor does it cover festival-related damage. That includes damage from playa dust to the interior, exterior, anything mechanical or electrical, or vandalism.</p>



<p>If your RV goes to Burning Man, Outdoorsy offers liability-only coverage to and from the festival to ensure your RV is road legal. But, if your RV is involved in a covered loss and your guest is at fault: your RV is not covered, only other peoples’ damaged property is covered. In addition, our liability-only coverage is provided at the state minimum level of coverage.</p>



<p>Outdoorsy’s Burning Man policy also means that our teams can only provide limited support in disputes you may have with your guest. In addition, if your guest is traveling from abroad, you will most likely be unable to collect on damages through small claims court. Candidly, if your RV goes to Burning Man, collecting for damages to your RV will be between you and your guest.</p>



<p>We understand that our Burning Man insurance policy may give you pause in accepting bookings headed for the festival. That’s okay! It’s your vehicle and you can do as you wish. If you would like to cancel a festival-bound booking, you may do so with no penalty for the cancellation. Simply reach out to our customer support team at support@outdoorsy.com.</p>


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