Outdoorsy terms of service


<h2>OFFICIAL CONTEST RULES</h2>



<p>Outdoorsy Get Outta Here Project Terms and Conditions</p>



<p>NO PURCHASE IS NECESSARY TO ENTER OR BE SELECTED FOR THE PRIZE(S).&nbsp;</p>



<p>A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING.</p>



<p>This contest (the “Contest”) is governed exclusively by the laws of the United States. Void where prohibited by law. Only offered to residents in the United States and Canada (excluding Quebec).</p>



<h3>Contest period</h3>



<p>The Contest begins at 5:00 pm Central Standard Time (CST) on May 23, 2022 and ends at 11:59 pm (CST) on September 5, 2022 (the “Contest Period”). During the Contest Period, Outdoorsy will select weekly potential winners (see “How to Enter” and “Winner selection and notification” for details on additional requirements regarding entry timing and winner selection process during the Contest Period. Outdoorsy reserves the right to cancel the Contest at any time and for any reason without notice.</p>



<h3><strong>Sponsor</strong></h3>



<p>Outdoorsy, Inc. (“Outdoorsy”).&nbsp;</p>



<h3>Eligibility</h3>



<p>The Contest is open to residents of the U.S. and its territories, the District of Columbia, and Canada (excluding Quebec) who are 21 years of age or older as of the date of entry. Officers, directors, and employees of Outdoorsy or its affiliates, and related companies, and the immediate family members (parents, children, siblings, spouse) or members of the same household (whether related or not) of such officers, directors, and employees are not eligible to participate in the Contest. Entries originating from any other jurisdiction are not eligible. The Contest is subject to all applicable Texas and US laws and regulations and is void where prohibited.</p>



<h3>Agreement to official rules </h3>



<p>By entering and participating in the Contest, you, the entrant, fully and unconditionally agree to be bound by these Official Rules and the decisions of Outdoorsy, which will be final and binding in all matters relating to the Contest. By participating in the Contest, you, the entrant, grant Outdoorsy permission to send you emails, which you may opt out of at any time.</p>



<h3>How to enter</h3>



<p>Submission of entries (the skills-test) must be made during the Contest Period. Participation consists of an entry form located behind the designated “Enter now” digital button interface from the Get Outta Here landing page at <a rel="noreferrer noopener" href="https://www.outdoorsy.com/get-outta-here" target="_blank">www.outdoorsy.com/get-outta-here</a>. You must fill in all of the fields as directed.</p>



<p>Three potential winners of the skills-test will be selected by Outdoorsy (in its sole discretion) each calendar week during the Contest Period. The three potential winners’ submissions will then be published and displayed (anonymously) on multiple channels, including but not limited to paid social and other organic communities. Users of such channels may vote on their favorite submission, and the submission with the most votes will be selected as a potential winner.&nbsp;&nbsp;</p>



<p>Outdoorsy is not responsible for entries made but not received and/or accepted, and that such entries are void, including but not limited to:</p>



<ul><li>Lost entries</li><li>Late entries</li><li>Incomplete, damaged, or otherwise impossible to process entries</li><li>Technical failures in the entry process (e.g., website crash)</li><li>Fraudulent interference with the entry process (e.g., sending in multiple entries under pseudonyms)</li></ul>



<p>User-generated content: If the Contest involves taking submissions of user-generated content (UGC) that entrants have created, UGC submissions will be deemed ineligible for the following reasons:</p>



<ul><li>They contain third-party content</li><li>They contain illegal, offensive, or otherwise inappropriate content</li><li>They were not created by the entrant</li><li>They have previously been published or otherwise made public elsewhere</li><li>They contain personally identifiable information (except for the entrant&#8217;s personally identifiable information) or other sensitive/confidential content</li><li>Any other reason of the Sponsor</li></ul>



<h3>Prize</h3>



<p>The prize consists of: US$1,000.00 in credits for exclusive use on Outdoorsy.com, plus an “escape pack” of partner products with an estimated average value up to US$2,000.00. The prize is awarded “as is” with no warranty or guarantee, either express or implied. The right to receive the prize is not transferable, assignable, and no substitutions or cash equivalents are permitted except at Outdoorsy’s sole discretion or as otherwise provided herein. Thousand Trails complimentary four consecutive nights of camping on an RV site at any participating Thousand Trails Campground, Encore RV Resort or destination campground featured on RVontheGo.com, a $300 value, restrictions below. The complimentary stay at any campground featured on RVontheGo.com is subject to availability and reservations are required. Stay must be completed by June 15, 2023 and booked by June 1, 2023. Travel to and from the property and other expenses of the trip, such as food and personal items, are not included. The stay must be one consecutive period of time and any unused portion of the prize will be forfeited. Holidays and special events are excluded. The following resorts are excluded from the promotion: Bethpage Campground, Grey’s Point Campground, Fiesta Key RV Resort, Sunshine Key RV Resort, San Francisco RV Campground, Grandy Creek Campground, Little Diamond Campground, Indian Lakes Campground, St. George RV Campground, Desert Vista RV Campground, Pine Island RV Resort, Okeechobee RV Resort, Timber Creek RV Campground, Acorn RV Campground, Blue Mesa Recreational Ranch, Pine Haven Camping Resort, and Marina Dunes RV Resort.</p>



<p>Outdoorsy reserves the right, in its sole discretion, to substitute a prize (or a portion of the prize) of equal or greater value for any reason. Outdoorsy will not replace the prize if it is lost or stolen. Any and all prize-related expenses, including without limitation any and all federal, state, and local taxes, shall be the sole responsibility of the winner. By accepting the prize, the winner grants its permission for Outdoorsy to use the winner’s name, picture, social media pseudonym and city and state for purposes of advertising and trade without further consent or compensation, unless prohibited by law.</p>



<p>Outdoorsy makes no representations or warranties whatsoever as to the ability to use the prize to book and rent any particular vehicle listed on the Outdoorsy.com platform. A winner making a booking on the Outdoorsy.com platform agrees that additional criteria may be imposed by the listed vehicle’s owner. If the booking value exceeds the US$1,000.00 credit, then the winner will be solely and completely responsible for covering the booking expenses beyond the prize amount. Such booking must purchase the maximum available insurance coverage offered through the Outdoorsy.com booking platform. Outdoorsy will not be responsible for covering additional trip costs on and/or off platform, including but not limited to, mileage overage fees, gas, campground reservations, airfare or any other costs and expenses. All bookings on the Outdoorsy.com platform must fully comply with the terms and conditions and other policies therein.</p>



<h3>Winner selection and notification</h3>



<p>As described in “How to Enter,” three potential winners will be selected each calendar week during the Contest Period. The three potential winners’ submissions will be published and displayed (anonymously) on multiple channels, including but not limited to paid social, other organic communities, and partner channels. Users of such channels may vote on their favorite submission, and the submission with the most votes will be selected as a potential winner.&nbsp; In the event of a tie, Outdoorsy in its sole discretion may select the winner. The potential winner will be notified via email addresses provided on the submission. In order to receive the prize, the potential winner must return email communications with Outdoorsy’s team to set the delivery conditions of the prize. If the potential winner fails to give respond to the email within 14 days or is found to be, in Outdoorsy’s sole discretion, ineligible or in violation of these Official Rules, such potential winner and his/her entry will be disqualified, and an alternate winner will be selected from all remaining eligible entries.&nbsp; Outdoorsy may request paperwork that the potential winner will be required to complete in order to be awarded the prize (including, but not limited to, a publicity release, tax documentation, drivers license information, evidence of insurability, and/or liability release). The failure to do so will render the potential winner ineligible. If the potential winner is under the age of 25, they will need to be accompanied on their reward trip by a verified driver (verified in Outdoorsy’s sole discretion) over the age of 25 who will be responsible for being the driver of the vehicle during the rental period and who will be legally responsible for compliance with all terms and conditions related to accepting and using the prize, including the provision of paperwork and the releases and indemnifications described in these Official Rules. The prize will be available for redemption until September 4, 2023. The receipt of the prize offered in this Contest by the potential winner is conditional upon compliance with these Official Rules and any and all applicable federal and state laws and regulations.</p>



<h4>General terms</h4>



<p>Decisions made by Outdoorsy are final and binding in all matters, including interpretation of these Official Rules and awarding of the prize. Entrants assume all risk of loss, damage, destruction, delay, or misdirection of Contest materials submitted to Outdoorsy. Outdoorsy reserves the right, at its sole discretion, to cancel, terminate, modify, or suspend the Contest, or any part of it, if any virus, bugs, other technical failures, non-authorized human intervention, fraud, or any other causes beyond Outdoorsy’s control impair the administration, security, integrity, or proper functioning of the Contest, as determined by Outdoorsy in its sole discretion. Outdoorsy in its sole discretion reserves the right to disqualify any entrant it finds to be tampering with or attempting to tamper with the entry process or the operation of the Contest or to be acting in violation of these Official Rules. Any attempt by an entrant to deliberately damage or undermine the legitimate operation of the Contest may be a violation of criminal and civil laws, and, should such an attempt be made, Outdoorsy reserves the right to seek damages from such persons to the fullest extent permitted by law. Outdoorsy’s failure to enforce any term of these Official Rules shall not constitute a waiver of that term.</p>



<h4>Release and indemnification</h4>



<p>By participating in the Contest, you agree to release from liability and hold harmless Outdoorsy and its parent company, affiliates, and related companies, and each of their respective officers, directors, and employees and agents (collectively, the “Released Parties”) from and against any claim or cause of action, including, but not limited to, personal injury, death, or damage to or loss of property, arising out of participation in the Contest or the receipt or use or misuse of any prize, or from any trip booked or taken using the prize. Entrants agree to indemnify the Released Parties and any other companies associated with the Contest, including any vendors or marketing agencies, and any third parties who have provided prizing. The indemnity covers all claims made not only by potential winners, but also by anyone participating in the Contest. The indemnity covers both claims arising out of the Contest itself, and claims arising from any use of the prizes.</p>



<h4>Limitation of liability</h4>



<p>Outdoorsy is not responsible for: (1) any incorrect or inaccurate information, whether caused by entrant, printing errors, or any of the equipment or programming associated with or utilized in the Contest; (2) technical failures of any kind, including, but not limited to, malfunctions, delays, interruptions, or disconnections in phone lines or network hardware or software; (3) technical or human error which may occur in the administration of the Contest or the processing of entries; (4) late, lost, undeliverable, damaged, stolen, misdirected, or postage-due entries; or (5) any injury or damage to persons or property which may be caused, directly or indirectly, in whole or in part, by entrant’s participation in the Contest or receipt or use or misuse of any prize, or from any trip booked or taken using the prize. This includes such failures that might result in more winners than planned are issued.</p>



<h4>Disputes</h4>



<p>This Contest is governed by the laws of the United States and State of Texas without respect to conflict of law doctrines. As a condition of participating in this Contest, entrant agrees that any and all causes of action arising out of or connected with this Contest, shall be resolved individually, without resort to any form of class action, exclusively and solely before a state or federal court located in Austin, Texas. Further, under no circumstances will entrant be permitted to obtain awards for, and entrant hereby waives all rights to claim, punitive, incidental, or consequential damages, including reasonable attorneys’ fees, and entrant further waives all rights to have damages multiplied or increased.</p>



<h4>Privacy policy</h4>



<p>Information submitted with an online entry is subject to the Privacy Policy stated on Outdoorsy’s website.</p>



<h4>Winner name and rules </h4>



<p>To obtain a copy of the winner’s name or a copy of these Official Rules, mail your request along with a stamped, self-addressed envelope to Outdoorsy. Residents of Vermont may omit return postage. Requests must be received during the Contest Period.</p>


Get Outta Here contest rules

<p><span style="font-weight: 400">No purchase is necessary to enter or win. </span><span style="font-weight: 400">A purchase will not improve your chances of winning.</span></p>
<p><span style="font-weight: 400">This competition (the “Competition”) is governed exclusively by the laws of the United States. Void where prohibited by law.</span></p>
<ol>
<li><b>Dates of Competition: </b>The Competition begins at 5:00 pm Central Standard Time (CST) on June 24th, 2020 and ends at 11:59 pm (CST) on June 28th, 2020 (the “Competition Period”).</li>
<li><b>Sponsor: </b>Outdoorsy.</li>
<li><b>Eligibility: </b>The Competition is open to residents of the US who are (21) years of age or older as of the date of entry. Officers, directors, and employees of Outdoorsy., or its affiliates, and related companies, and the immediate family members (parents, children, siblings, spouse) or members of the same household (whether related or not) of such officers, directors, and employees are not eligible to participate in the Competition. Entries originating from any other jurisdiction are not eligible. The Competition is subject to all applicable Texas and US laws and regulations and is void where prohibited.</li>
<li><b>Agreement to rules: </b>By participating in the Competition, you, the entrant, fully and unconditionally agree to be bound by these Official Rules and the decisions of Outdoorsy, which will be final and binding in all matters relating to the Competition.</li>
<li><b>How to enter: </b>Entrants may enter up to 2 times. Each method below can only be used once.<br />
During the Competition Period, participation consists of:<br />
1. Following @Outdoorsy on Instagram and tagging one friend in the designated post. OR<br />
2. Following @Outdoorsy on Instagram and posting a vehicle available on Outdoorsy.com to their Instagram Story, tagging @Outdoorsy in the Story.</li>
<li><b>Prize:<br />
</b>The prize consists of: $500 gift card for Outdoorsy.com. The prize is awarded “as is” with no warranty or guarantee, either express or implied. The right to receive the prize is not transferable, and no substitutions or cash equivalents are permitted except at Outdoorsy’s sole discretion or as otherwise provided herein. Outdoorsy reserves the right, in its sole discretion, to award a prize of equal or greater value if the advertised prize is unavailable. Outdoorsy will not replace the prize if it is lost or stolen. Any and all prize-related expenses, including without limitation any and all federal, state, and local taxes, shall be the sole responsibility of the winner. By accepting the prize, the Winner grants its permission for Outdoorsy to use the winner&#8217;s name, Instagram pseudonym and city and state for purposes of advertising and trade without further consent or compensation, unless prohibited by law.</li>
<li><b>Winner selection and notification:<br />
</b>On or about June 28th, 2020, one winner will be selected in a random drawing into the Posts Instagram page from all eligible entries received. The potential winner will be notified via Instagram private message on or about June 28th, 2020.<br />
In order to receive the prize, the potential winner must return by Instagram private message its email address to communicate with Outdoorsy’s team to set the delivery conditions of the prize. If the potential winner fails to give their email address within 7 days or is found to be, in Outdoorsy’s sole discretion, ineligible or in violation of these Official Rules, such potential winner and his/her entry will be disqualified, and an alternate winner will be selected from all remaining eligible entries. The prize will be sent to the winner within four (4) weeks of receipt by Outdoorsy of the completed personal contact details. The receipt of the prize offered in this Competition by the winner is conditional upon compliance with these Official Rules and any and all applicable federal and state laws and regulations.</li>
<li><b>General Terms: </b>Decisions made by Outdoorsy are final in all matters, including interpretation of these Official Rules and awarding of the prize. Entrants assume all risk of loss, damage, destruction, delay, or misdirection of Competition materials submitted to Outdoorsy. Outdoorsy reserves the right, at its sole discretion, to cancel, terminate, modify, or suspend the Competition, or any part of it, if any virus, bugs, other technical failures, non-authorized human intervention, fraud, or any other causes beyond Outdoorsy&#8217;s control impair the administration, security, integrity, or proper functioning of the Competition, as determined by Outdoorsy in its sole discretion. Outdoorsy in its sole discretion reserves the right to disqualify any entrant it finds to be tampering with or attempting to tamper with the entry process or the operation of the Competition or to be acting in violation of these Official Rules. Any attempt by an entrant to deliberately damage or undermine the legitimate operation of the Competition may be a violation of criminal and civil laws, and, should such an attempt be made, Outdoorsy reserves the right to seek damages from such persons to the fullest extent permitted by law. Outdoorsy’s failure to enforce any term of these Official Rules shall not constitute a waiver of that term.</li>
<li><b>Release: </b>By participating in the Competition, you agree to release from liability and hold harmless Outdoorsy and its parent company, affiliates, and related companies, and each of their respective officers, directors, and employees and agents (collectively, the “Released Parties”) from and against any claim or cause of action, including, but not limited to, personal injury, death, or damage to or loss of property, arising out of participation in the Competition or the receipt or use or misuse of any prize, or from any trip booked or taken using the prize.</li>
<li><b>Limitation of Liability: </b>Outdoorsy is not responsible for: (1) any incorrect or inaccurate information, whether caused by entrant, printing errors, or any of the equipment or programming associated with or utilized in the Competition; (2) technical failures of any kind, including, but not limited to, malfunctions, delays, interruptions, or disconnections in phone lines or network hardware or software; (3) technical or human error which may occur in the administration of the Competition or the processing of entries; (4) late, lost, undeliverable, damaged, stolen, misdirected, or postage-due entries; or (5) any injury or damage to persons or property which may be caused, directly or indirectly, in whole or in part, by entrant’s participation in the Competition or receipt or use or misuse of any prize, or from any trip booked or taken using the prize.</li>
<li><b>Disputes:</b> This Competition is governed by the laws of the United States and State of Texas without respect to conflict of law doctrines. As a condition of participating in this Competition, entrant agrees that any and all causes of action arising out of or connected with this Competition, shall be resolved individually, without resort to any form of class action, exclusively and solely before a court located in Austin, Texas. Further, under no circumstances will entrant be permitted to obtain awards for, and entrant hereby waives all rights to claim, punitive, incidental, or consequential damages, including reasonable attorneys&#8217; fees, and entrant further waives all rights to have damages multiplied or increased.</li>
<li><b>Privacy Policy: </b>Information submitted with an online entry is subject to the Privacy Policy stated on Outdoorsy Site.</li>
<li><b>Winner Name and Rules: </b>To obtain a copy of the winner&#8217;s name or a copy of these Official Rules, mail your request along with a stamped, self-addressed envelope to Outdoorsy at 1300 Guadalupe Street, Suite 100, Austin, TX 78701. Residents of Vermont may omit return postage. Requests must be received no later than December 20th, 2020.</li>
</ol>
<p>&nbsp;</p>


Outdoorsy Giveaway: Terms &amp; Conditions


<p>We get that renting out your RV can be both an exciting and scary decision — that’s why we go above and beyond to give you maximum protection when you share your rig with the world. From our Liability policy to our Comprehensive and Collision coverage, we’ve revolutionized insurance options to keep you covered when you rent with Outdoorsy.</p>



<p>Outdoorsy is the only peer-to-peer RV rental platform to provide commercial insurance for qualified guests and hosts renting on Outdoorsy when the host’s personal RV insurance would not apply.</p>



<h2>How does it work?</h2>



<p>Outdoorsy has partnered with Aviva and the Insurance Corporation of British Columbia (British Columbia only) to ensure the safety of our guests and hosts for qualified vehicles. Please note that any motorized unit or trailer with a salvage or rebuilt title history does not qualify for coverage. If the vehicle does not qualify for coverage, hosts can ask their guests to obtain an insurance binder from a third-party insurance company for securing Liability insurance.</p>



<p>Guests can choose between three levels of protection packages, which feature tiered deductibles. The guest is responsible for these deductibles, which can range from CAD $500 to CAD $1,500 for Liability and Comprehensive and Collision coverages in the event of a damage claim.</p>



<h2>What are Outdoorsy&#8217;s Protection Packages?</h2>



<p>We offer three different levels of protection so guests can choose the most suitable level of protection for their needs.</p>



<h4>Essential</h4>



<p><strong>Motorized</strong><em>: Alberta, Ontario, and Quebec</em></p>



<ul><li>Comprehensive and Collision: up to the actual cash value</li><li>Liability limit: CAD $2,000,000</li><li>Guest deductible: CAD $1,500</li></ul>



<p><strong>Trailers</strong><em>: All provinces (except BC—see below)</em></p>



<ul><li>Comprehensive and Collision: up to the actual cash value</li><li>Liability limit: CAD $2,000,000</li><li>Guest deductible: CAD $1,500</li></ul>



<p><strong>Motorized and trailers</strong><em>: British Columbia</em></p>



<ul><li>Comprehensive and Collision: up to the actual cash value</li><li>Liability limit: CAD $200,000</li><li>Guest deductible: CAD $1,500</li></ul>



<h4>Preferred</h4>



<p><strong>Motorized</strong><em>: Alberta, Ontario, and Quebec</em></p>



<ul><li>Comprehensive and Collision: up to the actual cash value</li><li>Liability limit: CAD $2,000,000</li><li>Guest deductible: CAD $1,000</li></ul>



<p><strong>Trailers</strong><em>: All provinces (except BC—see below)</em></p>



<ul><li>Comprehensive and Collision: up to the actual cash value</li><li>Liability limit: CAD $2,000,000</li><li>Guest deductible: CAD $1,000</li></ul>



<p><strong>Motorized and trailers</strong><em>: British Columbia</em></p>



<ul><li>Comprehensive and Collision: up to the actual cash value</li><li>Liability limit: CAD $200,000</li><li>Guest deductible: CAD $1,000</li></ul>



<h4>Peace of Mind</h4>



<p><strong>Motorized</strong><em>: Alberta, Ontario, and Quebec</em></p>



<ul><li>Comprehensive and Collision: up to the actual cash value</li><li>Liability limit: CAD $5,000,000</li><li>Guest deductible: CAD $500</li></ul>



<p><strong>Trailers</strong><em>: All provinces (except BC—see below)</em></p>



<ul><li>Comprehensive and Collision: up to the actual cash value</li><li>Liability limit: CAD $5,000,000</li><li>Guest deductible: CAD $500</li></ul>



<p><strong>Motorized and trailers</strong><em>: British Columbia</em></p>



<ul><li>Comprehensive and Collision: up to the actual cash value</li><li>Liability limit: CAD $200,000</li><li>Guest deductible: CAD $500</li></ul>



<p>The following services are also offered on all purchased Outdoorsy Protection Packages as a courtesy to our guests:&nbsp;</p>



<ul><li><em>24/7 Customer Support</em></li><li><em>Windshield coverage</em></li><li><em>Roadside assistance</em></li><li><em>Concierge services via Coach-Net</em></li><li><em>Mobile Mechanic via Coach-Net</em></li><li><em>RV Technical Assistance via Coach-Net</em></li></ul>



<h2>When does Outdoorsy&#8217;s coverage begin and end?</h2>



<p>Outdoorsy offers <em>episodic insurance,</em> meaning that coverage lasts for the duration of the rental period that the guest books on our platform.</p>



<p>Coverage for guests goes into force when you hand the keys to an approved driver at the start of the approved booking dates and ends when that driver hands you the keys back at the end of the rental period or drops the vehicle and keys off at an agreed location.</p>



<h2>What steps should be taken to be protected?</h2>



<p>Hosts should ensure that the booking shows coverage is in place prior to each booking, that required pre- and post-trip photos are taken, and that keys are handed to a verified driver.&nbsp; During the booking process, guests will be asked for payment information, driver’s license information, and, in some cases, more background information so we can <a href="https://www.outdoorsy.com/help/how-to-become-a-verified-driver">verify that you meet our eligibility and protection requirements</a>. In most cases, the driver verification process is quick and easy. When you pass your driver verification and any additional background verification steps that are required, your protection will be activated and you will be covered from the moment you pick up the keys to the RV.&nbsp;</p>



<p>Outdoorsy’s Protection Packages cover vehicles for travel into the United States, but please confirm directly with the host before taking the vehicle across the border, as they will always have the final say on whether or not this is allowed. Our protection does not cover rentals that travel into Mexico.</p>



<h4>As the host, will my personal RV insurance cover me during the rental period?</h4>



<p>Your personal policy will cover your vehicle for your personal use but usually does not apply when your vehicle is being rented out. If they learn that you are renting, they might deny your claims or even drop your coverage entirely.&nbsp;</p>



<h2>What happens if the vehicle gets damaged during a rental?</h2>



<p>The road is a wonderful place to be, but every once in a while there are bumps along the way. As hard as we fight against this, there’s always that small chance that damage is caused to the vehicle.</p>



<h4>To start a claim:</h4>



<ul><li>Log into your Outdoorsy account</li><li>Visit the “Booking Details” page</li><li>Scroll down to the “Actions” section</li><li>Click “File a Claim”</li><li>A member of our claims team will reach out to you with next steps</li></ul>



<p><em>Important: All claims must be submitted within 48 hours following the end of the booking and pre- and post-trip photos must be taken.</em></p>



<h4><strong>For your claim to be complete, we may require the following be submitted:</strong></h4>



<ul><li><a href="https://www.outdoorsy.com/help/what-photos-do-i-need-to-take-during-a-key-exchange">Pre-trip and post-trip photos</a> taken within 48 hours of the trip</li><li>Your most recent<a href="https://www.outdoorsy.com/wp-content/uploads/2020/07/Driveable_Towable-90-Day-Inspection-Checklist.pdf"> 90-day inspection form</a></li><li>Completed and signed return/departure forms for your RV type:<ul><li><a href="https://www.outdoorsy.com/wp-content/uploads/2020/07/Driveable-RV-Departure-Form.pdf">Driveable RV Departure form</a></li><li><a href="https://www.outdoorsy.com/wp-content/uploads/2020/07/Driveable-RV-Return-Form.pdf">Driveable RV Return form</a></li><li><a href="https://www.outdoorsy.com/wp-content/uploads/2020/07/Towable-RV-Departure-Form.pdf">Towable RV Departure form</a></li><li><a href="https://www.outdoorsy.com/wp-content/uploads/2020/07/Towable-RV-Return-Form.pdf">Towable RV Return form</a></li></ul></li></ul>



<p>Once your claim has been received, our dedicated team will review your booking details and send you further information regarding the next steps.&nbsp;</p>



<p>Remember that as a guest, communication with the host from the start of a rental request is very important. If you have any questions or need some tips on<a href="https://www.outdoorsy.com/help/how-to-prevent-common-rv-rental-incidents"> how to prevent common incidents</a>, take advantage of our Outdoorsy message section and start the conversation!</p>



<h2><strong>How to communicate with the team:</strong></h2>



<p>If you wish to speak to someone at Outdoorsy’s claims department to iron out the details, our team is available from 9-4:30 pm CST, Monday through Friday to address your concerns at 855-441-2006. You can also reach out to them through <a href="mailto:claims@outdoorsy.com">claims@outdoorsy.com</a>.</p>


Protection Packages for Canada

Privacy Policy


<p>Every year, thousands of people converge on Nevada’s Black Rock Desert for the annual Burning Man festival. There, “artists, makers, and community organizers who co-create art, events, and local initiatives around the world” gather to celebrate and construct the sizeable—yet temporary—Black Rock City. Over the nine-day festival, the makeshift city is built, celebrations abound, the famous wooden statute is set ablaze, and then the city is disassembled.</p>



<p>While this can be an interesting way to spend your vacation, it can also wreak havoc on your RV. In all the excitement, some festival-goers may go a little too far and your property may get damaged or vandalized. More common, an ultra-fine dust gets kicked up in the wind and coats anything in sight.</p>



<h2>Playa dust</h2>



<p>The Black Rock Desert is the site of a long lost, prehistoric lake bed and the desert playa (or just ‘playa’) is the bottom of it. The playa dries out, cracks, and creates a unique, ultra-fine dust—playa dust—that the festival is often associated with. As you might imagine, this dust can get into even the cranniest of nooks.&nbsp;</p>



<p>Festival-goers try to beat the dust by taping air vents, seams, and windows. Some cover furniture with plastic and others even wax the outside of the RV. But, playa dust is sure to get in and when it does, it is difficult to clean from the interior and exterior of your RV. It can even damage your electrical and mechanical systems.</p>



<h2>Insurance coverage</h2>



<p>Because of the damage that playa dust can do to your RV and the increased risk of physical damage on the festival grounds, Burning Man remains an unauthorized festival in Outdoorsy’s terms of service. As a result, Outdoorsy insurance does not provide coverage for your RV on the festival grounds nor does it cover festival-related damage. That includes damage from playa dust to the interior, exterior, anything mechanical or electrical, or vandalism.</p>



<p>If your RV goes to Burning Man, Outdoorsy offers liability-only coverage to and from the festival to ensure your RV is road legal. But, if your RV is involved in a covered loss and your guest is at fault: your RV is not covered, only other peoples’ damaged property is covered. In addition, our liability-only coverage is provided at the state minimum level of coverage.</p>



<p>Outdoorsy’s Burning Man policy also means that our teams can only provide limited support in disputes you may have with your guest. In addition, if your guest is traveling from abroad, you will most likely be unable to collect on damages through small claims court. Candidly, if your RV goes to Burning Man, collecting for damages to your RV will be between you and your guest.</p>



<p>We understand that our Burning Man insurance policy may give you pause in accepting bookings headed for the festival. That’s okay! It’s your vehicle and you can do as you wish. If you would like to cancel a festival-bound booking, you may do so with no penalty for the cancellation. Simply reach out to our customer support team at support@outdoorsy.com.</p>


What the heck is Burning Man?


<p>Outdoorsy is proud to partner with the Hartford to protect the safety of our guests and hosts worldwide by some of the world’s best insurance companies.</p>



<p>Our partners support our mission of providing high-quality Protection Packages and services to meet the needs of the Outdoorsy community. We chose to work with these partners because they operate in a manner consistent with our values and principles.</p>



<ul><li>Behave with integrity</li><li>Deliver an exceptional customer experience</li><li>Continuously improve and innovate</li><li>Execute thoroughly and seek excellence</li></ul>



<h1>Protection for hosts</h1>



<p>List your Stay with confidence. Our Protection Package for Stays can be included in your bookings at no cost to you when booked through Outdoorsy. Coverage during the rental period includes:</p>



<ul><li>Up to $1M in liability coverage</li><li>Free 24/7 customer support</li></ul>



<h1>Protection for guests</h1>



<p>Rest assured that we have you covered. Guests are covered by the Protection Package for Stays when booking through Outdoorsy; the price is included in the nightly rate. The coverage provides guests with bodily injury protection, which includes:</p>



<ul><li>Up to $1M in liability coverage</li><li>$5,000 deductible</li><li>Free 24/7 customer support</li></ul>



<h1>How the Protection Package works</h1>



<p>A few things to understand about Outdoorsy’s Protection Package for Stays:&nbsp;</p>



<ul><li>Hosts eligible for Outdoorsy’s Protection Package for Stays enjoy liability coverage; eligible guests are covered with a bodily injury policy.</li><li>Coverage is provided on an excess (or secondary) basis; if there is a covered event, the property’s primary insurance—whether personal or commercial insurance—will apply first and then the Outdoorsy Protection Package will be secondary. If there is no other policy in place that provides coverage, our policy will be primary.</li></ul>



<p><strong>Important:</strong> As a host, be sure to validate that your personal insurance policy permits rentals. As an example, some homeowner and condominium association rules restrict or prohibit subletting, short-term rentals, and/or longer-term stays.</p>



<h3>Checklist to make sure I’m properly covered before the trip starts:&nbsp;</h3>



<ul><li><strong>Insurance:</strong> If you don’t already have primary insurance, you should get the appropriate insurance for your Stay. Review the policy terms and conditions and be familiar with your coverage details and exclusions.&nbsp;&nbsp;</li><li><strong>Photos: </strong>The more pictures, videos, and documentation the better. Current photos are required for all claims.</li><li><strong>Maintenance:</strong> This is a big one. You will notice that a lot of coverage exclusions mentioned in our <a href="https://www.outdoorsy.com/help/outdoorsy-terms-of-service">terms of service</a> are maintenance related. You are responsible for keeping your Stay in a safe, clean, and well-maintained condition.</li></ul>



<h1>How do I file a claim?</h1>



<p>The outdoors is a beautiful place to be, but accidents do happen. As hard as we fight against it, there’s always that small chance that someone might get injured during their Stay. If this happens to you, our Protection Package for Stays is designed to help you get on the road to recovery fast.&nbsp;</p>



<h3>How do I start a claim?</h3>



<p>All Stays-related claims are handled by our insurance partner, the Hartford, who can be reached at 1-800-327-3636.</p>



<p><strong>Important:</strong> All claims must be submitted within 14 days of the trip’s end date (or before the next reservation) and current photos must be submitted.</p>



<h3>What happens after I file a claim?</h3>



<p>Our Protection Package for Stays differs from our <a href="https://www.outdoorsy.com/help/owners-protection-packages">RV Protection Packages</a> because Stays are naturally a different class of asset. As a result, the claims process differs as well; claims for covered events at a Stay are handled by the Hartford.&nbsp;</p>



<p>The claims process generally unfolds in the following way:&nbsp;</p>



<ul><li><strong>Excess coverage:</strong> Hosts are responsible for filing a claim with their personal (or commercial) insurance carrier first. In the event your carrier denies the claim, please submit the denial letter and relevant documentation to the Hartford.</li><li><strong>Gathering information:</strong> The Hartford claims team will ask for any other pertinent information to move forward with your claim. This may include a statement from your guest, proof of ownership (e.g. bill of sale, title), or any other evidence that is required.</li><li><strong>Confirming coverage: </strong>Almost there! Your adjuster will review the statements, documents, photos, and all other necessary information to confirm it’s a covered loss.&nbsp;</li><li><strong>Payment:</strong> After their determination has been made, the Hartford will issue any payments for the covered loss.&nbsp;</li><li><strong>Closing the Loop:</strong> The Hartford will help handle any other outstanding issues that might be present (e.g., if a third party is involved).&nbsp;</li></ul>



<h1>Other available protection offerings?</h1>



<p><a href="https://www.outdoorsy.com/help/travel-insurance-work">Trip protection</a> can reimburse you if a covered situation (e.g. medical event or natural disaster) stops the trip before it starts.</p>



<h1>Contact information:</h1>



<h3>Outdoorsy Customer service</h3>



<ul><li>Call us at 1-877-723-7232 Mon – Sun, 24 hours a day</li><li>Chat with us on <a href="https://www.outdoorsy.com/">Outdoorsy.com</a> Mon – Sun, 24 hours a day</li><li>Email us at support@outdoorsy.com</li></ul>



<h3>Claims reporting</h3>



<ul><li>Call the Hartford at 1-800-327-3636</li><li>Email the Hartford at lossconnect@thehartford.com</li></ul>



<p></p>


Protection Package for Stays


<p>At Outdoorsy, our goal is to create the safest, most secure peer-to-peer marketplace for lovers of the great outdoors. That’s why both hosts and guests go through our verification process.&nbsp;</p>



<p>We know that your RV—or your Stay—is a treasured asset. That’s why we take steps to ensure that it’s in safe hands. Not only is your primary guest verified (the person who booked your RV or Stay), but we ask that their adult-aged companions are verified, too.&nbsp;</p>



<p>Each verified guest is checked for fraud, identity theft, and other marketplace hazards—and that’s just before the trip. During your bookings, our teams monitor and ensure safe transactions, help handle behavioral issues, and keep fraudsters and scammers at bay.&nbsp;</p>



<p>List your RV or Stay with confidence on Outdoorsy—we’re built on trust and safety.</p>


Guest verification&#8230; for hosts


<p>If you’re tired of managing your listing’s availability with different calendars for each platform, we can help. Calendar Sync allows you to import your rental calendar from other platforms and displays it alongside your Outdoorsy calendar.</p>



<p>Bookings from your other platforms—synced bookings—are labeled and appear as unavailable dates on your Outdoorsy calendar. That way, you are less likely to double-book your RV or Stay. You can also export your Outdoorsy calendar if you’d like to manage everything in iCal, Google Calendar, or another calendaring program. But, keep in mind that if you export your Outdoorsy calendar, we won’t include synched bookings in our export.</p>



<p>When your calendars are connected via Calendar Sync, they automatically ‘refresh’ every two hours, giving you the most up-to-date availability information. Your calendars will stay connected until you ‘break’ the connection by clicking the little trash icon next to the imported calendar.</p>



<p>We currently support RVShare, AirBNB, VRBO, Hipcamp, Hostaway, and Newbook calendars. Let us know if you are using another platform that we might be able to support. Email our support team at support@outdoorsy.com.</p>



<p></p>



<h2>Importing other calendars</h2>



<p>You can import your calendar from another platform by copying the ICS calendar URL (ICS) and pasting it into your Outdoorsy calendar. You can import as many calendars as you need into your Outdoorsy calendar. Keep in mind, though, that when you import a calendar, it&#8217;s attached to only one of your listings (if you have more than one)—the one you&#8217;re currently looking at in your Outdoorsy calendar.&nbsp; Of course, not every platform’s calendar can be imported, so check that it’s possible first. Your Calendar Sync settings are accessible from your Outdoorsy calendar.</p>



<h4>Outdoorsy beta</h4>



<ol><li>Click “Calendar” in the top bar</li><li>Click “Add calendar” from the sidebar on the left</li><li>Paste the ICS in the Calendar URL field</li><li>Give your new calendar a name</li><li>Click “Add calendar”&nbsp;</li></ol>



<h4>Outdoorsy classic</h4>



<ol><li>Click “Calendar” in the top bar</li><li>Click “Sync Settings” to open the sidebar</li><li>Paste your other calendar’s ICS into the “ICS Calendar URL” field</li><li>Give your new calendar a name</li><li>Click “Add”</li></ol>



<p></p>



<h2>Exporting your Outdoorsy calendar</h2>



<p>We have made exporting your Outdoorsy calendar to other sync-enabled platforms quick and easy. Export your Outdoorsy calendar to make your bookings visible in many calendaring platforms. Regardless of which user experience you have now—Outdoorsy classic or our beta—navigate to your Outdoorsy calendar to export it.</p>



<h4>Outdoorsy beta</h4>



<ol><li>Click “Calendar” in the top bar</li><li>Click “Copy URL” in the Export section of the left sidebar</li><li>Paste the ICS link in your other calendar</li></ol>



<h4>Outdoorsy classic</h4>



<ol><li>Click “Calendar” in the top bar</li><li>Click “Sync Settings” to open the sidebar</li><li>Click “Copy” under the ICS Export section of the sidebar</li><li>Paste the ICS link in your other calendar</li></ol>



<p></p>



<h2>Manually syncing your calendars</h2>



<p>Once you have imported your calendars from other platforms, they will refresh every two hours. You can refresh more frequently if you need to by clicking the “refresh” icon by the Calendar Sync settings. You can only manually refresh your every three minutes.</p>



<h4>Outdoorsy beta</h4>



<ol><li>Click “Calendar” in the top bar</li><li>Click the “refresh” icon next to the Calendar sync section of the left sidebar</li><li>Look for a green checkmark next to your synced calendars when successful</li></ol>



<h4>Outdoorsy classic</h4>



<ol><li>Click “Calendar” in the top bar</li><li>Click “Sync Settings” to open the sidebar</li><li>Click the “refresh” icon next to your synced calendars&nbsp;</li><li>Look for a green checkmark next to your synced calendars when successful</li></ol>



<p><em>Note: Outdoorsy makes no representations or warranties and takes no responsibility for any errors or issues resulting from a host choosing to sync with any third-party calendar, to include multiple guests booking the same dates. It is solely the responsibility of the host to manage their booking requests and confirm all bookings.</em></p>


What is calendar sync? How does it work?


<hr class="wp-block-separator is-style-wide" />



<p>Sponsors: Outdoorsy, Inc. (“Outdoorsy”) and MHC Property Management, L.P. (“<strong>MHC</strong>”)</p>



<p>MHC will offer $50 off its RV retail site rates at its RV resorts and campgrounds located on ThousandTrails.com for customers who rent an RV through Outdoorsy’s website during the calendar month of July 2023, and such RV stays must be booked by August 15, 2023 and completed by August 31, 2023 (the “Promotion”). The Promotion cannot be combined with any other MHC discount or promotion and is valid for new reservations only. The Promotion requires a minimum two (2) night stay and maximum 14 night stay on an RV site. Reservations are required prior to arrival and customers must present a valid rental confirmation from Outdoorsy upon check-in. Limited quantity available MHC and/or Outdoorsy reserve the right to discontinue Promotion at any time upon written notice to the other party. [The following resorts and campgrounds are excluded from the Promotion:_Desert Vista Salome KOA, Grandy Creek KOA, Lake Conroe West KOA, Little Diamond KOA, Okeechobee KOA, Pine Island KOA, St. George KOA, Catherine’s Landing, Garden of the Gods RV Resort, Gulf Shores RV Resort, Live Oak Landing RV Resort, Pigeon Forge Landing RV Resort, Pine Mountain RV Resort and Yosemite RV Resort.</p>



<p><strong>General Terms:&nbsp;</strong></p>



<p>Subject to availability. Reservations required. Offers valid on new reservations only. Electric not included for stays of 30 days or longer. Rates do not include taxes. Amenities vary by resort. Holiday reservations are excluded. Cannot be combined with any other offer or promotion. Offer valid for customers that book an RV rental from Outdoorsy between July 1-31, 2023 and will be required to show Outdoorsy booking confirmation upon check in at campground. $50 discount valid on all RV site types; provided, however, that the following are excluded from this promotion: Reservations at Desert Vista Salome KOA, Grandy Creek KOA, Lake Conroe KOA, Little Diamond KOA, Okeechobee KOA, Pine Island KOA, St. George KOA, Catherine&#8217;s Landing, Garden of the Gods RV Resort, Gulf Shores RV Resort, Live Oak Landing RV Park, Pigeon Forge Landing RV Resort, Pine Mountain RV Resort, and Yosemite RV Resort. Offer valid on reservations with a minimum length of stay of 2 night and a maximum length of stay of 14 nights. Book by August 15, 2023. Stay must be completed by August 31, 2023. Employees of MHC Property Management, L.P. and its affiliates are excluded from this promotion.</p>



<p>Ask how you can camp all year long with our Thousand Trails Camping Pass!</p>



<p>Our Thousand Trails Camping Pass is offered by MHC Thousand Trails Limited Partnership, Two North Riverside Plaza, Suite 800, Chicago, IL 60606. This advertising is being used for the purpose of soliciting sales of resort campground memberships. This document has been filed with the Department of Licensing, State of Washington as required by Washington Law. Value, quality or conditions stated and performance on promises are the responsibility of the operator, not the Department. The filing does not mean the Department has approved the merits or qualifications of any registration, advertising, or any gift or item of value as part of any promotional plan.</p>


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