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What if I need to charge more for overages beyond the amount of the security deposit?

This is one for the Outdoorsy support team. You’ll need documentation of all the additional charges, including the signed RV Return Form. Go to the applicable booking in your Outdoorsy account, select “Collect fees,” and claim the full security deposit. Then reach out to Outdoorsy support via phone, chat, or email and let them know that you have additional charges that are over the security deposit.

Once they’ve determined the validity of the charges, they’ll charge the guest and the payment will post to your account.

Based on feedback from the Outdoorsy community, we recently updated the process for collecting additional fees and filing a claim.

  1. The security deposit will auto-release if no claim is filed after 7 days. No action is needed by the host.
  2. If a claim is indicated within the 2-day timeframe, the security deposit will be retained for 30 days instead of 7.
  3. If a host wishes to release the deposit earlier, they can contact us at [email protected] or 1-877-723-7232.