Stefanie,I'm sorry you feel that I was inhospitable as I thought we had a great interaction until you asked for money in exchange for the toaster oven and I wasn't able to give it to you. At the time, I was confused why there were so many requests for discounts. The first, when you requested to not be charged for mileage on a 3500 mile trip, the second to not be charged for early delivery and the third was especially confusing since you said you needed a toaster oven and I provided a solution to purchase one and be reimbursed, but you wanted the money instead. And the last, being another chance to request a mileage discount upon drop-off.The solution I came up with was to reimburse you after you purchased the toaster oven. I asked you to pay in cash so if there were any issues with the oven after the fact, I would be able to manage that without it being tied to your credit card.Brakes in these vans are common to squeal at times, as a Mercedes Technician explained to me they don't need to be replaced until 50k miles; the van is currently at 30k miles. The brakes were checked just before your trip. I talked to your husband about this when I picked it up and he realized it must've been a rock because it only lasted for a short period.Suspension was upgraded by a Certified Installer to account for the roughly 6.5k lbs in total of a 10k lbs limit. I was reassured by a Mercedes Technician, when we were having the van built, that these Sprinters are made to handle heavy pay loads. The slamming of the brakes is a feature of these vans due to their height (ABS) for your safety when driving in high winds or driving at excessive speeds. It is recommended to slow down and drive around 70mph. The weight is actually in your favor in that situation. I have been traveling in this van for almost three years and I only experienced it the first trip when I wasn't aware we were driving 80mph in a high winded area. I apologize for not warning you of this since your husband said he's familiar with driving large vehicles. I will communicate that in the future. I'm glad you had fun and everything worked as it should've. Please accept my apologies as I deeply cared about your enjoyment and safety.