First time renting, and would definitely do it again. Took the family to Orlando for a late summer vacation, prior to going back to school. This made the trip feasible. We will never make road trips without a Sprinter Van again! Josh was responsive when setting up the booking, answered a bunch of questions I had about the process and the vehicle, and made sure to let us know that if we had any troubles on our trip he was only one phone call away! When it came time to pick up the vehicle for our trip, he showed us around and made sure we were comfortable prior to having us drive away. We had no issues the entire time we had the vehicle (about 13 days). It handled great! Made the trip with our 4 month old a lot smoother and everything was accessible to take care of him, as babies tend to need a lot of things for entertainment. We had such a great time that I never had to reach out to Josh for any issues because there weren't any. Highly recommend taking this sprinter van if you're going on a road trip anytime soon! Amazing, and Josh and his wife are amazing people.