Vehicle Use: There are innumerable unimproved forest roads that lead to wonderful places in this region, and though a degree of exploration of this type is absolutely permitted, please understand that we do not condone aggressive off-road travel. Things to avoid are any trail rated 4-wheel drive only, tight or heavily overgrown roads that could cause scratched paint, getting stuck, or difficulty turning around, long stretches of washboard, or any encounter with salt water. Renters are completely responsible for the consequences of getting stranded or damage caused by pushing things too far. Please use common sense. In general it’s best to treat the vans like the classics they are. Drive relaxed (60-65 cruising) and remember that you have slipped back to the 1980’s; no airbags, no rear view camera, and no ABS braking. But all BFW vans are mechanically solid and dependable, and they will treat you right if you do the same to them. Breakdowns: BFW vans are maintained to the highest order and spontaneous breakdowns are unlikely. But, as we all know, stuff happens. Should you experience a breakdown we will first attempt to resolve the issue over the phone or, if we are available to do so, we will come out to the van. If that is not possible, and if you accepted roadside assistance when you made the reservation, the next call should be to Coach-Net[phone number removed] If the issue is deemed to not be the fault of the renter, BFW will pay for repairs and refund lost trip time. If the issue is deemed to not be the fault of the renter and it is not resolvable in the field, we will attempt to swap vehicles to continue the trip and refund lost trip time. If the issue is not resolvable in the field and no swap vehicle is available, the remaining trip days will be refunded in full. Under no conditions will BFW be responsible for additional costs associated to adjusting your plans. BFW is the sole determinant of non-approved roads or other unapproved use of vehicle resulting in damage or breakdown. Pick Up/Drop Off: Renters renting through our main location in Fall City will have the option of picking the van up themselves (30525 SE 44th St, Fall City WA, 98199) or having the van delivered to them within 30 miles north, south, or east of Seattle. Renters renting through our North Seattle location (Dutch) are required to pick the van up at and return it to 1221 NW 126th Street, Seattle, WA 99177. Alternative pick up/drop off situations are possible if previously agreed. Insurance: Full collision and comprehensive coverage ($75K) as well as 3rd party liability insurance ($1M) is provided through our partners, Wheelbase Pro. The standard deductible is $1,000, and the cost to you is 10% of the total rental rate. Black Forest Westfalias receives no profit on this service. Miscellany: As much as we love pets, pets are not allowed in our vans. Smoking is also prohibited.