We got on the trip and the water pump didn’t work at all so we had no water the entire trip and had to reroute to certain areas. Jeff was really responsive with communicating on how to try to troubleshoot but just make sure it all works before you leave. Jeff gave a partial refund on the trip, besides that it has a lot of nice features and worked fine.

The good: Jiefan responding to inquiries in a timely manner. The van was immaculately clean and fairly well stocked. Pickup and delivery went smoothly. The bad: The van was overdue for maintenance by 460 days and 3000 miles overdue for an oil change when we picked it up. The tailpipe strap had broken and had a makeshift repair using a thin wire which we discovered after that also broke. There was no pedestal table or counter extension despite what the diagram in the listing shows. Overall, it was a good experience and both Jiefan and his wife were friendly and easygoing.

Great RV. Jeff was very helpful and kind.

great communication and flexibility regarding pickup and drop off times. the sprinter van is in near perfect condition, and is reasonably well outfitted. Does not include a coffee maker, so we brought our own pour-over coffee filter holders.