Easy pick up, easy drop off, easy to work with!

First night out the right headlight wasn’t working. After many different stops to find the right one. I had to fix it. Same night around 2-3 am the RVs a/c quit working. Had to turn on the generator and use the roof a/c to keep cool while driving another 6 hrs. On the return trip home had to keep the generator operating to run the a/c roof unit. Was billed for extra use and not compensated for the bulb or my time replacing the bulb.

BEWARE! 0 STARS. What was supposed to be a family vacation/work trip ended up a nightmare and us driving 9 hours back home, 3 days early. Long story short, we began having issues with the generator & AC on day 2. It wasn’t staying cool, the breaker kept tripping causing the system to shut off and me having to restart every 20-30 min. We had our 2yr old & 4yr old boys with us, they were clearly flushed & getting hot. When reaching out to Hector we were left with minimal communication/solutions (he sent us a page on yelp for US to find someone to fix it). He was nice & apologetic on the phone but had zero follow through or actual assistance. The excuse I was given by the other owner Ed was that Hector was busy celebrating his anniversary. Ed has since gaslit us saying “we’ll be sure others know the AC doesn’t get as cold as a hotel room” WHAT!? No care at all! We have been home almost 2 weeks now with still NO discussion of compensation or anything. These issues aside, that RV is not worth what you pay to rent. There are windows that don’t work, Bluetooth/radio disconnects anytime you hit a big bump, microwave smells moldy, etc. I could go on but the characters are limited!

The Thor was clean and in great working condition. The initial walk-through was very thorough. It rode like a dream compared to other RVs we’ve rented. The communication with the owners was convenient and timely during the entire process.

Great RV. Hector was also helpful