We would hope you treat Honu as if he was your own so here are some rules to followVehicle UseWanderlust Kauai has a very strict no off-road use. You are allowed, and encouraged, to explore the beautiful island of Kauai, but absolutely no driving on unpaved roads. Especially Polihale State Park, and Mahaulepu Beach. There will be a minimum of a $2000 dollar charge plus any damage that may occur from going on either of these roads. There is GPS tracker on the van so please don't abuse this rule.Keep in mind that these are not 4 wheel drive vans and it is very easy to get stuck on muddy shoulders, soft grasses and loose gravel and especially sand. Your van travels with 24 hour roadside assistance, but it is your financial responsibility if you do get stuck like this. Also, the response time for the roadside assistance will be extremely long.Be very careful when executing tight turn arounds on less improved roads. These vans can easily get stuck. Getting stuck not due to mechanical issues will be your responsibility to address.We will give you a brief orientation to your van, and you'll have the opportunity to ask questions and learn the basics about driving your vehicle.Westies are wonderful vehicles to drive - their large windshield and motor in the rear provide a unique driving experience - but they do require a higher degree of attentiveness than modern vehicles. We'll ask you to keep your eye on a few gauges, and we'll remind you that this is about the journey as much as the destination! This van goes slow but who cares you're on vacation and cruising.Absolutely no smoking in the vehicle. Please keep the vehicle smoke free for all other campers. $300 dollar charge for smoking in the vehicle plus any applicable damage from it.Please do not climb on the roof or the luggage rack.Pick-up and Drop-offVans are generally available for pick up after 12PM on the starting day of your rental and due back by 1PM on the last day of your rental. Please check with us in advance if you need changes to this, and we will do our best to accommodate. We can handle after hour drop offs, but we require you to pick up during business hours.Because our next series of renters are waiting for your van, it's very important that the drop-off times are adhered to. There is a $200 charge for late drop offs. Similarly, we are unable to accommodate early pick-ups unless previously arranged.Please plan your arrival back with enough time to make your flight. Wanderlust Kauai is not responsible for any costs incurred due changing travel plans because of any issues including vehicle breakdowns.Please don't return your rental totally trashed. We detail each van in between rentals, but an excessively dirty van will incur an additional above and beyond cleaning fee.Deposits, Cancellations, and RefundsYour initial reservation is secured with a 50% deposit. Full payment is due 30 days before your pick-up date or at reservation time, whichever is less. Payment is automatically collected 30 days out from your reservation.Cancellations must be made via written request and must be received within 30 days of pick-up for a refund. Cancellations made prior to 30 days will be fully refunded minus a $250 charge.Cancellations made less than 30 days from pick-up cannot be refunded.If you must cancel a reservation within 30 days, and we can offer you a credit to be used within one year.A $500 security deposit is required against damage, unreasonable use, or excessive cleaning requirements. The security deposit is generally released within 3 days after returning the vehicle. This charge is automatically charged to your credit card used for reservations 3 days prior to pick up. Any damages that occur to your van or Wanderlust Kauai property will be deducted from your security deposit.Wanderlust Kauai reserves the right to cancel a reservation at any time (including at pick-up) based due to natural disasters, changes in business conditions, unforeseen natural occurrences, or other situations that would make renting a van unsafe. This includes but is not limited to a renter showing up intoxicated or otherwise unable to safely operate the vehicle. In the event of a Wanderlust Kauai initiated cancellation, a full refund will be issued.While we will do our best to place you in the van you have reserved, the nature of renting vintage vehicles is such that from time to time we have to make a last minute substitution. All of our vans are "equal" in quality and if we are unable to provide you with the van of your choice we cannot provide any discount or refund.InsuranceAll drivers must be 25 years old or older.Insurance is required on our rentals and it must be obtained through our partner, Outdoorsy. The policy provides full coverage for collision and the statutory minimum coverage in each state for liability - you can, and are encouraged, to purchase additional Liability coverage up to $1M at the time of checkout (we make no money on this) . There is a $1,500 maximum deductible. There is a 7-10% charge for this insurance. Unfortunately, credit card policies and your personal automotive policy will not provide the proper coverage for a vintage camper van rental. Wanderlust Kauai makes no money on this insurance charge.In the event of an accident, you must contact us immediately. We will provide assistance.You must pass a quick DMV check to rent with us. Recent DUIs or excessive speeding tickets in the past year might disqualify you. If you fail to meet the DMV requirements, you will receive a 100% refund including any fees. This will happen within 72 hours of your reservation.Non-US residents are okay to rent with us. You must obtain the insurance described above.Breakdowns and DelaysWanderlust Kauai rentals are kept in top-notch condition by the dedicated professionals on our staff. In the unlikely event that your rental breaks down, there are several options.24 hour roadside assistance is included with your rental. Note that the 24 hour roadside assistance is limited to accessible roads and areas. If you choose to explore more remote areas, you do so at your own risk and are responsible for costs associated with assistance.Parts of our corner of the country still don't have cell phone service. If an issue does occur outside of cell phone service, be prepared as it will take some time to react and help. More than likely you will have to get a ride/walk, etc. to cell accessible areas and proceed from there.If you are within a known service area, we maintain a strong network of trained, local mechanics who can undertake the often simple repairs to get you back on the road.If the issue is not deemed to be a simple repair, Wanderlust Kauai will attempt to provide a back-up vehicle.If a back-up vehicle is not available and your vehicle is not repairable in a reasonable window of time (generally speaking, 24 hours), Wanderlust Kauai will refund the remaining days rental fees. Wanderlust Kauai will not be responsible for additional costs associated to adjusting your plans and our liability is limited to the refund of any remaining rental days.If you are outside of the prescribed area, or are deemed to be on a non-approved road, all costs associated with towing, repair shall be borne by the renter. Wanderlust Kauai is the sole determinant of non-approved roads or other unapproved use of the vehicle. Shoulders and unimproved campsites are generally non-approved and "use at your own risk".Each of our vans has a unique combination of supplemental camping equipment - both fixed within the vehicle and supplied as part of our service. In the event one of these systems fails or can not easily be prepared, we reserve the right to not repair during your rental or offer a replacement van.True Fine PrintWanderlust Kauai is not responsible for any damages, inconveniences, or costs caused by late arrivals (regardless of the reason. Furthermore, Wanderlust Kauai is not responsible for any loss, injury, or damage to person or property from any equipment rented from Wanderlust Kauai including, but not limited to, the vehicle rental.Upon receipt of your deposit, all terms and conditions state herein are binding.An additional contract will be required to be signed in conjunction with these terms and conditions.MiscellaneousAs much as we love pets, we don't allow pets in our rentals.We are excited to provide travel planning assistance but can not be held responsible for making arrangements or guaranteeing the quality of our tips - things change fast out there.Remember, campsites book up early. Plan ahead. Wanderlust Kauai is not responsible for lodging, parking, camping or similar aspects of your trip.
Assistenza stradale per ogni noleggio, più assistenza a pianificare il viaggio o a utilizzare il veicolo.
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