1/5 – Unprofessional host, late pickup, and hostile after return Host was late to pickup and ignored multiple messages asking where she was. She didn’t even provide a phone number until after we tracked one down ourselves. The van walkthrough was rushed and incomplete. We returned the van two full days early with a full tank of gas, no damage, and clean. Instead of handling it professionally, the host became hostile afterward, sending aggressive messages about normal water tank levels. We had to contact Outdoorsy Support to intervene and request they stop the messages while also trying to resolve the early return. Frustrating experience from start to finish. Avoid this host

We had a great time in the van we rented. It was clean , everything worked great and easy to drive. Communication with Cassie was clear and easy to understand for someone who has never rented a van before. Well definitely rent again. High recommend .