Jess was amazing!! We rented the Cedar Ridge teardrop for 3 nights. She was more than willing to accommodate us in any way she could, even beyond what the rental site offers. The trailer is exactly, if not more than, what we expected. We did have a rough night for one reason only ... the mattress (for us) was like sleeping on a board. We got absolutely no sleep. I called Jess the next morning pretty discouraged because we wanted to continue our trip, but our backs and especially my wife’s hips were killing her. Honestly, we’ve had better sleep on an air mattress, and those aren’t great either. All that said, without any discussion or negotiating, she immediately offered to refund the remaining nights and apologized profusely. To be fair, we were the first ones to complain about the mattress, so maybe we’re just the odd ones out. Either way, she said she’s going to start offering “mattress options” if we come back. Who knows, maybe she’ll roll that out across the board but the fact that she was immediately willing to do that for us was incredible. Without question, we’ll be back to rent the exact same trailer and likely take her up on those options. Can’t speak highly enough about Jess or how she runs things.

Our 3rd time adventuring with a camper trailer from ECE! Highly recommend!

We had a great experience renting from Jess! She took the time to answer all of our questions and walk us through the details of the teardrop. The teardrop itself was clean and comfortable. I particularly loved the ability to curl my hair for the festival we attended, refrigerate food, shower with hot water, and charge my devices all off of the teardrop’s solar panel. We will definitely rent from Jess again!