We had a virtual pick up and when opening up camper at campground we found the camper was not clean (open food & crumbs on shelves, spilled syrup and hardened sugar in cabinet, used pod still in coffee maker, sand all over the floor and urine/hair on the toilet). We cleaned the camper and then put our stuff inside. It was fully stocked with all kinds of items, which is nice for first time campers. We brought all of our own stuff & did not use what came with it. We cleaned camper from top to bottom and emptied water, black & gray tanks before returning. The jack had an issue at drop off & we felt rushed because camper was going right back out so did not share our disappointment of state of camper at pick up. We were contacted five days later, after it had already been sent back out, that we were going to be charged for not emptying the black tank. We replied that we had emptied all tanks. We told them we had & brought up camper cleanliness. We hoped we would come to a positive solution, but we have yet to hear from Alyssa. Since we had a great trip we didn't want to harp on that but feel things have not been resolved. The camper was a perfect fit for our family and our dog!