2021 "Voyager" 5

Everything was good

The travel is good. Outdoorsy support is very good. Their team were nice except the hard communication about the false damage claim and extra charge. For one, the RV is old and not in a good maintainance. The screws in the top vents are loose or missing. They used black tape to fix the middle vent screen. The vent cover was blown away by the wind during driving. I text to the owner but no response. After returning, I got a message saying that I was charged for extra mileage and gas refill but no invoice. They filed a claim for the vent cover. I tried to response but I couldn't access the communication app anymore. So, I have to apeal to Outdooorsy for this false claim.

Overall, it worked for what we needed and the owners were helpful when we needed to contact them. The RV itself is just poorly made. Everything rattles when you drive and the dining room table opens itself while driving too. The table won’t stay up. The curtain for the bed was removed & the rack was missing screws. It’s a nice looking RV but definitely needs some maintenance.

We had a great time with our RV rental from Trailhead RV Rentals. We did a roadtrip from Denver down to New Mexico and enjoyed the experience! A few things for future renters...there is not on-site parking available. Make sure to make arrangements for that. Also, we would recommend bringing a mattress topper as the standard RV mattresses are just not very comfortable. Trailhead RV Rental made the entire experience easy though. We would rent from them again in the future for sure!