4.7
Membro di OutdoorsyOspite dal dicembre 2018
Comunicazione
536% di tasso di rispostaRisponde generalmente in un giorno
About Darrick's RV rentals
We got an RV to experience a certain type of travel. We like being able to just pick up and go. We go on both day trips and long weekends when we can. We also love traveling with our two small dogs.
4.7
Membro di OutdoorsyOspite dal dicembre 2018
Comunicazione
536% di tasso di rispostaRisponde generalmente in un giorno
Ricordi di viaggio con il veicolo di Darrick Herteux
Bonnie K.
5luglio 2023
Had a great trip with our kids in this RV. It was a perfect size, easy to drive and park and plenty of room for everyone. Great experience!
1 Foto inviate da Bonnie K
Joyce H.
5giugno 2022
My sister and I rented this trailer for a family reunion campout. We had a great time, easy setup and everything worked perfectly! I did however, have an issue with my towing vehicle and Darrick went above and beyond to help me resolve it. I ended up having to get my son to tow with his truck and we were able to quickly add him as verified driver on Outdoorsy. Would definitely rent from Darrick again, he was very accommodating and easy to work with. Thank you Darrick!!
Amanda R.
5agosto 2021
risposta di Darrick
Thank you.
Lisa R.
5agosto 2021
Wonderful RV. The motorhome was in excellent condition. Darrick was very professional and easy to work with. We would highly recommend his RV. Thank you again
risposta di Darrick
Thank you. I am glad you had a great time!
2 Photo inviate da Lisa R
Guy K.
5luglio 2021
The RV and thorough walkthrough allowed us to have a pleasant experience for our small family. This was our first trip in an RV and Darrick was very detailed in communication and was readily available as needed. The RV was as advertised and had everything we needed and then some. We would strongly recommend and can’t wait to plan the next trip.
Patricia P.
5luglio 2021
Had a wonderful trip. Returned the trailer Saturday late afternoon instead of the following morning. Worked perfectly for us. Didn't cook or shower in the trailer. Didn't have electric at our campsite so can't comment on microwave, stove, etc. Only used the bed, fridge and toilet.
Tannan K.
5giugno 2021
Darrick was really nice, professional and thorough. Neither my husband nor I had ever driven an RV before and he made us feel very comfortable. He was responsive and easy to work with. We had a fun trip with our family of 5 to McCall and Lagoon.
Susan H.
5maggio 2021
We had 3 women signed up to drive the RV. Darrick was so patient with us. He took each of us to the gas station to point out how to get in and away from the pumps. We also drove on the interstate. He spent 2 hours going over all the hook ups, appliances and slide outs. By the time we left, we were comfortable with driving and operating the RV. He was so very helpful. Our trip was a once in a lifetime experience that he helped make perfect.
Hector P.
4ottobre 2020
Very clean lightweight used it in real cold and the heater worked great easy to tow and the owner was very accommodating
Amanda R.
5settembre 2020
We had a good time with this trailer. It was a perfect size for our family, a 5 month old, myself, husband, and our dog. There is dining area that we removed the detachable table and put our pack and play for our baby to sleep.
risposta di Darrick
We are so glad you had a good time. I know things got off to a bit of a bumpy start, but you guys were great. I hope you think about us again if you want to rent again!
Josh N.
5settembre 2020
Darrick was great at communicating and working with me on some last minute changes. The RV was great and my family enjoyed the trip a lot.
risposta di Darrick
We are so glad you had a good time on your trip. We also thank you for your flexibility!
Mark D.
3agosto 2020
We rented this Jayco travel trailer for a 3 day/2 night trip to Red Fish lake. Darrick was great...very accommodating and very responsive. On the day I picked up the trailer Darrick took me through a very thorough walk thru of the trailer and explained everything...it was very helpful. During the walk through he explained that the bolts that secure the propane tank to the trailer were missing and I would have to take the propane tank with me in my truck and hook it up once we got up to Red Fish. Which meant that during our drive up there (3.5 hours) the refrigerator would not be working/cooling...frustrating because we had a bunch of food we were taking with us that would need to remain cool. After dropping the trailer off at home so my wife and kids could begin loading it, I quickly went to Lowe's to get some bolts to secure the propane tank to the trailer. After securing the propane tank to the trailer I then hooked up the regulator so the refrigerator would switch from electric to gas when we left and continue cooling. I quickly realized after connecting the regulator and opening the valve on the tank that they regulator was broken and leaking propane like a sieve. I contacted Darrick immediately and he said if I needed to buy a replacement to do so and keep the receipt and he would reimburse me. Long story short, after two trips to Lowe's and one trip to Suburban Propane to track down the part, I had to replace the entire regulator hose and spend 2 hours getting the part and making the repair. The part was not expensive ($20). However, we ended up leaving 3 hours later than planned because I was making repairs to the trailer. I am glad I bought the bolts and tried to connect the tank before getting up to Red Fish because had I not done so we would have been stuck up at Red Fish with no working refrigerator, no hot water heater, and no heater for the trailer at night due to a broken propane tank regulator (our campsite did not have water or electric hookups). Our trip turned out great and the trailer worked flawlessly once I repaired it, but I shouldn't have had to make the repairs in the first place. This all could have been avoided by doing a simple check of all systems before handing off the trailer to the customer/renter. Again, Darrick is great, very responsive and thorough, but perhaps just not thorough enough this time.
Becky
4agosto 2020
Darrick was great to deal with. He was responsive to all of our texts and questions in a timely manner. The RV was in good shape, and we had a great time. There are just a few areas that could have been improved upon, so this review is meant to help Darrick improve the experience for his next customers. 1) The straps for the propane tank were broken by the people who rented it before us, so we were told to put the propane tank inside of our vehicle. Not acceptable. Our vehicle was packed to the top for an 8 day trip, and we wouldn't have wanted a stinky propane tank in there anyway! My husband used his own straps to secure the tank back on the RV before we left. 2) The mattress pad was stained and had what appeared to have dog hair on it. 3) The inside of the cupboards were not wiped out. I had to clean crumbs, food and debris out of them before I could unpack. 4) The cargo area was not organized, so there wasn't much room for cargo in there. The RV that our friends rented had everything in the cargo area in bins and organized. 5) Lastly, and the biggest disappointment that we had was that the toilet stunk so bad that it gagged us when we went to flush for the first time. We had to go to an RV dump and fill the tank and flush it out multiple times to make the smell go away. It was horrible. Once we got the place cleaned up and organized and the toilet cleaned, the RV was very enjoyable and comfortable. Darrick said that the RV was rented up until the evening before we picked it up, and then rented again beginning the day after we dropped it off. With COVID, and due to the condition of the RV when we picked it up, maybe an extra day or two between bookings would be a good idea, to make sure that everything is clean and in working order.
risposta di Darrick
I am sorry that there were issues with your rental. We strive to provide a clean and working trailer. We will strive to do better in this area. In two years of doing this, this is the first complaint of a dirty trailer I have ever had. I did not notice any issues with the toilet Again, I am sorry the trailer did not meet your expectations.
Gina B.
5luglio 2020
The RV was clean and in great shape. Derrick was responsive and helpful. Good experience - easy and no problems.
risposta di Darrick
I am glad things worked out for you. I hope you think of us again should you want to rent again in the future!
Jolee S.
5giugno 2020
Darrick was great to work with and even went out of his way to make it easier for us to get the RV before vacation. The size was perfect for our family and we would absolutely rent from him again in the future.
risposta di Darrick
We are so glad you guys had a good time. I hope you think of us if you ever want to rent again in the future.
Jillian G.
5giugno 2020
Darrick was instrumental in making our 4 year old son’s dreams come true! Our son is obsessed with RVs so we decided to rent one for a family vacation. Darrick was so helpful, flexible and quick to respond. He definitely wanted to make sure our trip went off without a hitch. We really appreciated Darrick’s efforts to make sure we were comfortable and happy with our rental. And we have one very happy 4 year old.
risposta di Darrick
I have to say, in all my time renting RV's this is by far one of the best experiences I have had. I loved being able to make your son's dream come true! I hope you took plenty of pictures!
1 Foto inviate da Jillian G
