If you want to rent from a Owner who will take advantage of you at the end of the trip with unreasonable surprises, this is your person. Communication was bad in the beginning. Right after the booking was complete, I didn't hear from the owner in weeks as I was trying to plan and prepare for my trip. The Trailer was somewhat clean but far from perfect. I even spotted sand on the floor when picking up and made attention to the owner. Because Burning Man has a bad name for rental companies like outdoorsy because it is the biggest event of the year for them, they have Owners take advantage of the renters by charging more and adding additional fees. Its highway robbery. I had a professional detailing company clean the inside and outside of the trailer and the only reason why the owner was not happy is because she noticed that I went to burning man on her GPS. I returned the Trailer in a better condition and she still took my security deposit. Then charged me for unreasonable charges like a Burning Man feel but on her listing she allows music festivals and renting out to the desert. Very contradicting. Then she charged me for maintenance which should be the owners responsibility. I had to add oil in the generator because there was none. I had to empty the black and grey tanks before our destination and about 1/4 tank was emptied. This is definitely a owner who takes advantage of someone rather noticing "Wow, this rental really took good care of my trailer." As the detailers were cleaning the trailer, they were also cleaning the AC vents and the clip was broken or broke off during the cleaning. It should be a $20-30 part but this owner is charging me $100 with no receipt. I paid with this reservation a $150 cleaning fee or change to new renter fee and had it professionally detailed and after we returned it in prestine order, they still were charging us a $600 cleaning fee. One last thing, they offer Military Discount on the listing, they didn't even give that to me. I don't recommend working with people like this.