Membro di OutdoorsyOspite dal luglio 2020

60% di tasso di rispostaRisponde generalmente in un ora

About Carlos's RV rentals

4.6

Membro di OutdoorsyOspite dal luglio 2020

60% di tasso di rispostaRisponde generalmente in un ora

Nessun veicolo disponibile per ilo noleggio

Carlos Rivera non ha attualmente veicoli disponibili.

Ricordi di viaggio con il veicolo di Carlos Rivera

Vedi tutte le recensioni

Outdoorsy

0dicembre 2022

The Host canceled the booking 7 days before departure. This is an automated posting.

Mathieu L.

5ottobre 2022

Bel expérience

Dongninig Y.

5luglio 2022

The trailer is nice and well maintained. Carlos is easy going with and show all detail to us. Definitely will rent this RV again in future trip.

Richard G.

5febbraio 2022

This was our first RV experience. The trailer pulled easily. Set up was quick and easy. Very enjoyable trip. Carlos was very accommodating. Pickup was easy. We will be camping again.

Outdoorsy

0ottobre 2021

The Host canceled the booking 1 day before departure. This is an automated posting.

Amy M.

1agosto 2021

This RV is illegal. It has a Canadian license plate. We confirmed with Outdoorsy.com that RV's in their program must be lawfully registered with a U.S. plate, and insurance is not valid on a foreign-plated vehicle. We also confirmed with the State of Florida that these owners are illegally renting this foreign-plated vehicle and are not permitted to rent it without registering it in Florida.The owner, Silvia, met us at pick-up. There were a number of problems. The battery was dead, so the stabilizing jack wouldn't work. There were 2 propane tanks that were supposed to be full at time of rental, but she pointed out one was empty and the other partially empty. She said we'd have enough gas for our 10-day trip. The microwave and stove were dirty - in fact, the drip pan under the burners looked as if it had never been cleaned. The fridge smelled sour. The towel bar in the bathroom fell off because the screws were completely stripped. The toilet lid was broken on one side and kept falling off when opened. The owner did not use use any checklists with us to document this, nor did she provide any instructions on requirements for returning the RV.Once we connected to our vehicle and had power, she turned on the power center and pointed out that the holding tank monitor was not working properly. The monitor showed the tanks were not empty, but she said to ignore that because the monitor was not working properly. By the time we made our first stop at a rest area after driving 4 hours, we loaded groceries into the RV and noticed immediately it smelled like sewer. This confirmed the tanks were not empty as she had said.The door latch is on the verge of breaking. It was very hard to open and close the door. To close the door from the inside, you had to pull with all your body weight to get it to latch. In fact, our 19yo daughter who is slim could often not even get it closed. On the 6th day of our trip, I was actually locked inside the RV for 2 hours. My husband and daughter had left for an activity, and I stayed behind. When I tried to exit the RV, the safety latch was stuck in the locked position. I could not get it to disengage from inside. When my family returned, my husband had to push several times with all his body weight on the outside of the door to get the locking mechanism to engage correctly so I could disengage the safety. Terrifying!On the final day of our trip, we fully emptied both the gray and black tanks at the campground. I thoroughly cleaned the trailer, including the filthy drip pan, and we returned the unit in better and cleaner condition than it was received. The owner was supposed to meet us at 6pm for the check-out but did not show up. He messaged us to instead use the lockbox. Similar to when we picked up the RV, there was no checklist or discussion of expectations for returning the RV.Several days after we returned the RV, Silvia began messaging me to say that (1) the tank monitors showed the tanks were not empty and (2) there was a piece of toilet paper visible in the toilet. I told her we had emptied the black and gray tanks completely and reminded her that she was the one who told us at time of rental that the monitor was not working correctly. She then filed a $250 claim against our security deposit for failure to empty the tanks.We are honest, honorable people, and I feel these owners are running a scam. Their trailer is illegal for commercial rental purposes. The Canadian plates make the RV ineligible for insurance coverage through Outdoorsy. There were a number of broken or faulty issues with the RV, including the tank monitor, and then they tried to falsely claim that we did not empty the tanks. I would never rent from these people, and we will be reporting them to Outdoorsy, the Florida Department of Revenue, and filing a claim against them for the $250 in small claims court.

risposta di Carlos

Dear Amy
I sincerely thank you for that extensive and detailed review. The degree and accuracy of the description of the issues show how constantly attentive you were to the different details of the rental and its inclusions.
Evidently, at RVActive we rely on the guest's constructive feedback to improve our services and correct any technical issues that might appear during the trip, or any element the guest suspect will cause discomfort to the next users.
We strive for excellence, and our constant improvement is at the heart of our small business. Your observations and advice will be duly analyzed and (if applicable) taken care of. Let me guarantee you that modifications will occur in the way we conduct our explanations to the guests, and verifications during the preparation of the rentals.
Please be ensured that all activities are and will continue to be conducted under the rules, guidelines and current regulations of Outdoorsy.
We hope that the subsequent trips that you will conduct with other RV’s rented via outdoorsy will be less eventful so that you can enjoy even more your trip
Best regards,
Carlos Rivera
Founder - RVActive

21 Photo inviate da Amy M

Kimberly H.

5luglio 2021

The owner and his friend were very accommodating in pick-up & return times. The communication was great & quick.

Outdoorsy

0luglio 2021

The Host canceled the booking 0 days before departure. This is an automated posting.

Outdoorsy

0luglio 2021

The Host canceled the booking 6 days before departure. This is an automated posting.

Outdoorsy

0maggio 2021

The Host canceled the booking 1 day before departure. This is an automated posting.

Elizabeth V.

5maggio 2021

Carlos and Maria were super helpful. This was our first outdoorsy experience and we were very impressed with the whole process. We will definitely be renting again in the future!

Jackie B.

5aprile 2021

I LOVED THE RV EVERYTHING IS CLEAN, EASY COMMUNICATION ,KIDS LOED THE BUNK BEDS , QUEEN BED WAS SPACIOUS FOR MY HUSBAND AND I ,VERY ROOMY FOR A FAMILY OF FOUR .

Samuel M.

5marzo 2021

It was an awesome adventure. RV was clean everything functioning. Solar panels plus we stayed one night at a park with no power. Very enjoyable.

Outdoorsy

0marzo 2021

The Host canceled the booking 6 days before departure. This is an automated posting.

Outdoorsy

0marzo 2021

The Host canceled the booking 1 day before departure. This is an automated posting.

Jamie M.

5ottobre 2020

Everything was great, even the weather!

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