4.9
Membro di OutdoorsyOspite dal febbraio 2020
Comunicazione
567% di tasso di rispostaRisponde generalmente in un giorno
About Matthew's RV rentals
Professional photography.
4.9
Membro di OutdoorsyOspite dal febbraio 2020
Comunicazione
567% di tasso di rispostaRisponde generalmente in un giorno
1 RV available to rent
Ricordi di viaggio con il veicolo di Matthew Robertson
Outdoorsy
0agosto 2022
The Host canceled the booking 5 days before departure. This is an automated posting.
Jesse G.
4maggio 2022
Abbegail R.
5agosto 2021
The RV was clean, drives well, just the right size for my husband and me. We went to a CA adventure trip to Sequoia, Yosemite and took the Big Sur route back to Southern CA for our wedding anniversary. We had a great time! RV was perfect for the road trip. Matthew was really helpful in answering our questions and very easy to talk to.
2 Photo inviate da Abbegail R
Jason S.
5luglio 2021
Dwight B.
5giugno 2021
Brandon W.
5aprile 2021
Brandon W.
5aprile 2021
Was the perfect RV for our family road trip! Was very clean and drove super smoothly! Highly recommend!
Julie B.
5febbraio 2021
Trailer was perfect for our needs.... it was immaculate on collection and had everything we needed for a great weekend away. Thank you so much!
risposta di Matthew
Thank you so much for choosing our little home on wheels for your trip! So great meeting you and your family. Happy Travels!
Kiran R.
1luglio 2020
Hi, i am not sure what to say, if the fault is the owner or outdoorsy. Outdoorsy site matched me to this RV and i booked it waiting for the owner to respond. i made all the necessary reservations for my trip to Yellowstone. Finally, the owner says the vehicle is not available before 2 days. Now, i am stuck with reservations that i cannot cancel and i am stuck with the cost ($250 odd). I dont understand the logic that when the renter cancels at the last minute, the renter has to to forfeit 25% of the cost but when the owner cancels nothing happens. The renter is left out in the cold. This is ridiculous. i dont know what to say. Maybe, it worked for others but for me it didnt work from the word GO.
risposta di Matthew
Sorry Kiran, I'm still pretty new to Outdoorsy and didn't realize that "INSTAbook" is on by default after publishing a listing. This policy allows renters to reserve your RV immediately without reviewing a request. I made sure to change that so this sort of thing doesn't happen again. I'd definitely agree that cancellation policy is kind of bogus as it can let such a simple thing slip through the cracks at the expense of the renter. I reached out to customer service and explained the situation, hopefully you've received the full refund by now.
