6 recensioni

(3.6)

Mark C.

1agosto 2021

Not at all as advertised! Horrible experience. Renting this RV was an absolute nightmare. Please beware; as a result of the owner neglecting to have his RV serviced in between rentals extended rentals, we were stranded several times in 100 degree plus weather with no AC or cold water (the AC and fridge worked maybe half the time)
First a flat tire, on the side of the highway stranded for 5 hours, because the owners chose cheaper valve stems confirmed by service manager (picture below) owner claims the tires were just replaced.

risposta di Ryan

First of all 90% of what this renter said is blatant lies. We had the tires replaced at the local discount tire with brand new Michelin tires 2 weeks before their trip. The RV GPS showed them traveling in excess of 80 MPH prior to the blowout. This was not a flat tire this was a complete blow out. They want to blame a valve stem which I have no control over nor proof that’s what caused it. I spent 1800+ on tires from a reputable dealer I’m sure they knew what valve stems were required. The renter did not fill the DEF fluid therefor causing the vehicle to go into limp mode. We provided DEF fluid in the coach as well as a full tank before their rental and that’s as far as my obligation goes in that regard. The RV fridge was working just fine however the renter at night turned off the main power to the coach thus killing power to the fridge. The renter had a blowout on day 2 of a 45 day trip less than 800 miles into a 5k+ mile round trip to California from NC. We had roadside to them within an hour of the blowout to replace the tire at NO expense to them. They had a DEF issue which did require towing, I had them in the dealership the very next day and the repair was completed same day. You could say they lost 2 days of a 45 day trip but both issues were due to not following the instructions we clearly gave them. Even after the blowout and the tire was replaced they continued to drive in speeds excess of 80 MPH putting the lives of everyone around them at risk. The renter continued on their trip to California and back over the course of a 45 day rental with no further issues. They are crying for a refund because Outdoorsy sided with us on the dispute. Beware of this renter unless you want non stop calls all hours of the day and night because they don’t follow instructions nor listen to anything during the 2 hour walkthrough.

5 Photo inviate da Mark C

Nicole E.

5maggio 2021

As first time RV-renters, we were nervous about driving and taking care of a big RV, but Danielle and Ryan made us feel much more comfortable with the idea! They were great hosts who explained all the features of the RV and they were readily available when we ran into hiccups. The RV was really easy to drive and had all the amenities we needed and more! We had fun on our trip (with our 1 year old daughter!) and we are looking forward to more adventurous trips in the future.

Sanjay K.

3maggio 2021

RV was great and clean. Insurance is must. With a small minor cut on seat took 6 months to get settled. Not happy with that process.

Outdoorsy

0aprile 2021

The Host canceled the booking 3 days before departure. This is an automated posting.

risposta di Ryan

We had some damage from a previous rental which unfortunately is out of our control. I did not feel the coach was safe to let go out again until repaired. I truly hate cancelling especially on short notice but in this situation I really had no choice.

Brent C.

5aprile 2021

Great experience. The owners were very helpful and quick to respond to questions and the RV was in great shape and very well maintained. Overall great experience.

risposta di Ryan

Thank you for the kind words Brent! I am glad to hear that you had a great time and thank you for taking good care of the coach!

Larry K.

4settembre 2020

the sprinter was an excellent choice for our first RVing experience. easy to drive and Mercedes quality throughout. Ryan and Danielle could not possibly have been any nicer and patient with us. they worked before we departed and throughout the week to make sure that we understood how everything worked and how to enjoy the RV. one word of caution; any renter should thoroughly review the outdoorsy contract and the associated insurance policy beforehand to eliminate any questions upon return. also, a good idea for both the owner and renter to take extensive photos of the exterior and interior of the RV prior to departure. bottom line, we LOVED our RV trip and would look forward to renting this unit again.